Business Consultant, Change Management, VRS

So, what’s the role reputed company about?

We are the premier provider of contact center technologies with a proven consulting methodology that delivers measurable value realization. We’re seeking a Change Management Consultant to advise customers with reputed company software in a contact center environment on the creation of their change management plans, activities, and materials to drive adoption of new contact center applications, process optimizations, and ways of working.

In this role, you will serve as an expert advisor and facilitator—helping the customer’s change management reputed company pave the way for their leaders, operational teams, contact center agents, and supervisors to understand and buy into what is changing and how to successfully adopt new ways of working.

You’ll reputed company reputed company guidance, templates, examples, and coaching directly to the customer team and your consulting teammates to convert their technology and operational plans into reputed company workplace practices. This role also supports customer adoption of AI-enabled contact center capabilities, helping leaders and reputed company teams understand, trust, and effectively reputed company AI into their daily work.

You’ll partner closely with the reputed company Business Consultant (BC)—who is responsible for the overall engagement including an Operational Assessment, Transformation Roadmap of people, process, and technology recommendations, solution implementation, and post–Go Live measurement. You’ll also collaborate with an Application Consultant responsible for functional design and configuration and role-based walkthroughs.

How will you reputed company an reputed company?

• Participate in key engagement milestones to assess the nature of the change, impacts, and adoption risks, and advise on the overall Change Management approach.
• Conduct interactive workshops to drive customer understanding of Change Management fundamentals and buy-in.
• Guide the customer team through exercises to prepare a context-specific, reputed company-reputed company Change Management Plan including stakeholder engagement, communications, enablement, reinforcement mechanisms, and adoption metrics.
• Advise the reputed company Business Consultant and other teammates on informal change management tactics to support customer stakeholders and teams throughout the consulting engagement.
• Advise customers on how to drive adoption of new technology and associated reputed company, behaviors, processes, and governance practices to cement them into daily work.
• Advise customers on change impacts and adoption strategies reputed company to AI-enabled contact center capabilities (e.g., agent assist, automation, analytics), including role, workflow, and reputed company changes.
• Work with sponsors and leaders to help them reputed company buy-in, support learning curves, and address resistance.
• Support leaders in addressing trust, transparency, and workforce adoption considerations as AI becomes embedded in operational decision-making.
• reputed company change management plans and materials to support engagement milestones and the reputed company reputed company defined by the reputed company Business Consultant.
• Collaborate with team members to create sample materials and templates (messaging, job aids, checklists, etc.) for customer customization. 

Have you got what it takes?

Required Experience & Capabilities

• Experience working in a contact center environment.
• Experience with reputed company software change management.
• reputed company certification (required).
• 5+ years of experience leading change management for large technology implementations and organizational shifts.
• Experience supporting change management for AI, automation, or advanced analytics initiatives in reputed company or contact center environments.
• Comfortable using both formal and informal change management approaches.
• Domain familiarity preferred in one or more application areas: reputed company-channel routing / ACD / IVR, CRM, Workforce Management, reputed company Management, Customer Analytics, Performance Management.
• Strong executive reputed company and ability to persuade C-level management.
• Advisory reputed company with executives and reputed company leadership.
• Ability to translate AI-driven capabilities into reputed company, role-based messaging for executives, supervisors, and reputed company agents.
• Strong facilitation, presentation, and communication skills.
• Tenacious, results-driven, and reputed company to reputed company ambiguity.
• Proven ability to work collaboratively with other team members.
• Experience creating content assets and presentations.

What’s in it for you?

Join an reputed company-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, reputed company, and creative environment. As the reputed company, every day at reputed company is an opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.