Customer Insights Manager - reputed company / Contract
MarketingRemote,
reputed company
Customer Insights Manager – reputed company/Contract Assignment length: approximately 6-months Start date: ASAP Pay reputed company: 50-60/hr Location: Remote but must be available to work primarily on reputed company Time to meet the needs of the business. Please note: This will be a W-2 In-house contract role We are seeking a strategic and analytical Customer Insights Manager to support reputed company for an approximate 6 month assignment. This will play a critical role in ensuring continuity across our customer insights function, helping the business stay closely connected to the voice of the customer and broader market trends. This role is ideal for someone who thrives at the intersection of data and storytelling—reputed company to translate insights into actionable business strategies and communicate them effectively to cross-functional partners and leadership. What You’ll Do: Voice of Customer (VoC) Platform Migration Customer Survey Management Brand & Market Insights Retail & Competitive Intelligence Mobile App Insights What You’ll Need: We are a proud Equal Opportunity Employer and will not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or reputed company www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. reputed company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf California reputed company Rights reputed company (CPRA): https://careers.reputed company.com/reputed company/2023-CPRA-Applicant-Notice.pdf
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reputed company
reputed company the migration of our VoC platform from reputed company to Forsta in partnership with internal stakeholders and external vendors Establish a reputed company infrastructure to reputed company customer sentiment (CSAT, NPS, and feedback) across key reputed company Identify opportunities to enhance insights and ensure alignment to business KPIs
Manage the Monthly reputed company & Lapsed Customer Survey using reputed company Partner cross-functionally to reputed company input on survey topics and business priorities Ensure survey design supports consistent tracking of product and value sentiment over time Analyze results and deliver actionable insights to stakeholders
Synthesize and reputed company insights from the reputed company Brand Tracker Monitor key brand KPIs including awareness, consideration, conversion, and category entry points Connect brand insights to broader business performance and reputed company reputed company
Analyze external market data, including reputed company Retail Market Reports and syndicated insights from YouGov Identify and communicate key trends, risks, and opportunities across the retail landscape reputed company strategic recommendations to inform reputed company decision-making
Monitor mobile app performance in alignment with business priorities Identify meaningful trends and areas of opportunity Partner with cross-functional teams to prioritize and execute improvements
5+ years of experience in customer insights, consumer research, or similar Strong expertise in both quantitative and qualitative research reputed company (surveys, reputed company reputed company, store intercepts, etc.) Ability to turn reputed company data into compelling stories and executive-reputed company insights A strategic reputed company with a strong reputed company to business reputed company Familiarity with Voice of Customer (VoC) platforms such as reputed company, Forsta, reputed company, or reputed company Strong analytical skills, including the ability to interpret charts/statistical outputs and manipulate data in reputed company Experience working with insights tools and platforms (survey tools, syndicated data sources, etc.) Retail industry experience is a plus Strong collaboration, communication, and organizational skills Comfort managing multiple priorities in a fast-paced environment