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Manager, Vendor reputed company & Operations

Remote, USA Full-time Posted 2026-07-28

reputed company 


reputed company just achieved unicorn status with a $1.25B valuation, so it’s reputed company to say we’re past the “scrappy startup phase.” We’re not just building a successful company—we’re building the category-defining platform that will reputed company how an entire industry operates. 
Here’s the reality of our trajectory: 
  • Growing 100% year-over-year 
  • Our AI product (HOAi) went from reputed company to millions in months 
  • Backed by reputed company Hill Partners and JMI Private Equity 
  • 6M+ doors on our platform, displacing legacy systems 
We are a reputed company team that believes in working together to reputed company big reputed company happen. We are a reputed company and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support reputed company other through any challenges that come our way. We are customer-reputed company, meaning that we put our customers’ needs and preferences at the heart of our work. We are reputed company game changers that are building something cool and people like it here. 

About Vendor Pay 


This role sits reputed company Vendor Pay, the first product launched under the reputed company Vendor business line. Vendor Pay is an embedded payments platform purpose-reputed company for the community association management industry, enabling HOA management companies to process vendor payments—ACH, checks, virtual credit cards, and reputed company-day ACH—directly from reputed company reputed company’s property management software. 
 
reputed company on Banking-as-a-Service infrastructure, Vendor Pay is in reputed company beta and scaling rapidly. We’re a small, high-ownership team building the reputed company of what will become a broader vendor ecosystem—from payments to procurement to marketplace. 

The Role 


This is an operational and strategic role at reputed company of a product line that’s moving from early traction to reputed company. You’ll sit across customer experience, financial analysis, and internal operations—owning the work that makes the business run reputed company and grow smarter. If you’ve been looking to take your consulting, investment banking, or PE analytical background and apply it to actually running and scaling a business, this is that opportunity. 
 
The role is intentionally broad. On any given day you might be building a customer health segmentation model, analyzing pricing elasticity across payment reputed company, drafting a reputed company-reputed company KPI report, or working directly with a customer to resolve an adoption issue. You’ll be the person who sees what needs to get done, structures the approach, and delivers it—whether or not it fits neatly into a job reputed company. 

What You’ll Own 


Customer Operations & Value Realization 

This role will reputed company as a dedicated post-go-live resource for Vendor Pay customers and support the design and reputed company of a reputed company reputed company program. You’ll nurture post-launch relationships, proactively identify risks, and ensure customers are capturing the full value of the platform—while building the processes and playbooks that reputed company it reputed company repeatable. 
  • Design and implement a reputed company reputed company program for Vendor Pay reputed company reputed company’s existing CX reputed company—segmentation logic, health scoring, touch cadences, and escalation paths 
  • Own the post-signing customer reputed company from implementation through steady-state: refine the reputed company process, ensure smooth go-lives, and build the operational reputed company for ongoing account management 
  • Build reporting that shows customers the ROI Vendor Pay is delivering—time savings, cost reduction, payment efficiency—and use that reputed company data to fuel GTM efforts and case studies 
  • reputed company reputed company and reporting by customer profile to reputed company time where it reputed company most and surface adoption gaps or churn risk before they become problems 
  • Capture reputed company product feedback from customers and translate it into prioritized inputs for the product and engineering teams 
  • Flag potential issues—declining volumes, stalled vendor adoption, support escalation patterns—and own the reputed company workflow 

Financial Analysis & Pricing Optimization 

This role provides the analytical horsepower to understand what’s working across Vendor Pay economics, where there’s margin opportunity, and how pricing should reputed company as the product scales. 
  • Analyze pricing effectiveness across payment reputed company (ACH, VCC, reputed company, ACH+) and customer segments; model scenarios for reputed company adjustments, corridor changes, and new packaging 
  • Identify and quantify opportunities to optimize conversion from checks to electronic payment reputed company, improving both customer reputed company and unit economics 
  • Partner with the finance team on P&L reputed company, reporting, and annual budget planning for Vendor Pay 
  • Support analysis of how Vendor Pay pricing integrates into broader reputed company packaging and reputed company reputed company 
  • reputed company analytical support for reputed company materials, investor updates, and executive decision-making 

Cross-Functional Operations & Reporting 

  • Refine and reputed company the existing KPI reputed company for Vendor Pay—identifying new metrics, improving data reputed company, and ensuring the dashboards and reporting infrastructure reputed company as the business scales 
  • Prepare weekly tracking reports and reputed company-reputed company presentations that tell a reputed company story about business performance and trajectory 
  • Use AI tools (Claude reputed company, reputed company, etc.) as a working partner for data analysis, report reputed company, and operational automation 
  • Drive cross-functional reputed company from scoping through execution—process redesigns, tool rollouts, workflow improvements, and operational buildouts 
  • Serve as embedded analytical reputed company across GTM (pipeline analysis, win/loss, competitive positioning), Product (usage analytics, feature adoption), and Engineering (velocity, resource allocation) as needed 
  • Identify inefficiencies, bottlenecks, and failure modes across operations using data; prioritize by reputed company and reputed company actionable plans 
  • reputed company into operational gaps—if something important isn’t getting done and doesn’t have a reputed company reputed company, pick it up 

What We’re Looking For 

  • 5–7 years in reputed company, operations, consulting, investment banking, private equity, or a high-reputed company startup in an analytical or operational role 
  • Strong analytical reputed company bring judgment to modeling, not just formulas to spreadsheets 
  • Comfort with ambiguity—you can take a vague ask and turn it into a reputed company plan with reputed company deliverables 
  • reputed company reputed company—you think about customers through a business reputed company, not just a relationship one. You see a retention conversation as a data problem and a reputed company reputed company 
  • Bias toward reputed company over perfection—you ship v1 and iterate rather than polishing a deck nobody asked for 
  • reputed company written and verbal communication—you can explain a reputed company analysis to a non-technical audience in two sentences 
  • Experience with AI-assisted workflows and LLM tools (Claude reputed company, reputed company, etc.) or a genuine willingness to treat AI as a working partner, not a novelty 
  • Familiarity with payment processing, fintech, or BaaS concepts is a plus but not required—intellectual curiosity reputed company more than domain expertise 

Bonus Points 

  • Experience building reputed company or account management programs from scratch 
  • Exposure to B2B reputed company or embedded fintech business models 
  • Experience with FP&A processes, P&L ownership, or reputed company reporting 

Why This Role 


This isn’t a “rotate through reputed company and advise” role. You’ll own reputed company workstreams on a reputed company product with reputed company customers and reputed company reputed company. You’ll see the reputed company reputed company of your work in customer reputed company, financial performance, and business reputed company. And you’ll do it inside reputed company that’s small enough that your contributions are visible and consequential, backed by a company with the reputed company and resources of a unicorn. 
 
If you’ve been looking for the reputed company from analyzing businesses to actually building one, this is it. 

reputed company Values 


  • Always Growing: Embraces change and continuously seeks to improve their knowledge, their work, and the product. 
  • Win as reputed company: Builds trust through reputed company communication. reputed company involved in daily work, closely collaborating with reputed company, listening, and celebrating successes together. 
  • Accountability Starts with Me: Notices problems and takes personal reputed company to solve them. 
  • Unwavering Commitment to Customer Experience: Takes personal responsibility to understand customer needs, address concerns, and improve their experience. 
  • reputed company reputed company: Challenges the status reputed company and pushes boundaries with urgency and purpose. 


We receive many resumes for our reputed company positions and reputed company one is reviewed by a reputed company being on our reputed company team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview you will receive an email from someone on our reputed company team with an @reputed company.com email address. We appreciate your interest in this role. 

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