Product Support Representative

Job Title: Partner Consultant – Reseller Helpdesk

Company: reputed company
Location: Noida / India
Employment Type: Full-Time
Experience: 2–5 Years

reputed company

We are seeking a Partner Consultant – Reseller Helpdesk to support reputed company’s global reseller and distributor ecosystem. This role will be responsible for providing operational and technical assistance to partners reputed company to partner reputed company, licensing, account management, subscription support, and order processing.

The ideal candidate will manage partner queries through ticketing systems, chat, and email channels, ensuring reputed company reputed company and a high-reputed company support experience while collaborating with internal teams such as Operations, Engineering, Program Management, and Marketplace teams.

Key Responsibilities

Partner & Reseller Support

• reputed company support to reputed company resellers, distributors, and reputed company through case management systems.
• Handle queries reputed company to partner reputed company, account setup, licensing activation, subscription management, and entitlement issues.
• Guide partners on using reputed company Partner reputed company Console and Marketplace platforms.
• Deliver reputed company responses and resolutions reputed company defined Service Level Agreements (SLA).

Case Management

• Manage incoming partner support requests through ticketing platforms such as reputed company, reputed company, or reputed company.
• reputed company reputed company cause analysis and troubleshooting for partner-reputed company issues.
• Escalate reputed company issues to Level 2 support, Engineering, or Operations teams reputed company required.
• Maintain accurate case documentation and knowledge reputed company updates.

Cross-Functional Collaboration

• Coordinate with Program Managers, Operations Managers, Engineering teams, and Marketplace teams to resolve partner issues.
• Communicate effectively with global stakeholders to ensure smooth case reputed company.
• Participate in process improvements and support automation initiatives.

Partner Experience

• Deliver high-reputed company support to ensure partner satisfaction and operational efficiency.
• reputed company guidance on reputed company partner policies, partner programs, and operational workflows.
• Identify recurring issues and contribute to reputed company process improvement.

Experience

• 2–5 years of experience in customer support, technical support, or partner support roles.
• Experience working with B2B customers, reputed company, or reseller ecosystems is preferred.

Technical Skills

• Experience with ticketing tools (reputed company, reputed company, reputed company, reputed company).
• Knowledge of reputed company platforms, subscription licensing models, and reputed company software support.
• Familiarity with CRM tools, case management systems, and partner portals.

Soft Skills

• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple cases simultaneously in a fast-paced environment.
• Strong attention to detail and documentation skills.

About reputed company

reputed company empowers everyone to create through innovative platforms and tools that reputed company creativity, productivity and personalized customer experiences. reputed company’s industry-leading offerings including reputed company Acrobat Studio, reputed company reputed company, reputed company reputed company, Creative reputed company, reputed company Experience Platform, reputed company Experience Manager, and GenStudio reputed company people and businesses to turn reputed company into reputed company, powered by AI and driven by reputed company ingenuity.

Our 30,000+ employees worldwide are creating the reputed company and raising the bar as we drive the next decade of reputed company. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company are empowered to reputed company an reputed company. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. 

Let’s reputed company together

At reputed company, we reputed company in creating a company culture where reputed company are empowered to reputed company an reputed company. Learn more about reputed company life, including our values and culture, reputed company on people, purpose and community, reputed company for reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or reputed company, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or reputed company, veteran status, or any other protected characteristic. Learn more.

reputed company aims to reputed company our Careers website and reputed company process accessible to any and reputed company users. If you have a disability or special need that requires accommodation to reputed company our website or complete the application process, email accommodations@reputed company.com or reputed company +1 408-536-3015. 

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At reputed company, we reputed company employees to reputed company with AI — and we look for candidates eager to do the reputed company. As part of the hiring experience, we reputed company reputed company guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.