IT Specialist

reputed company is a leading national infrastructure reputed company operating throughout the reputed company.

reputed company performs both wireline and wireless communication services on a national reputed company. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At reputed company you’ll be joining a family, where we are dedicated to supporting reputed company other and building an atmosphere of teamwork. As part of reputed company, your opportunities are reputed company.

The IT Specialist is responsible for responding to inquiries and requests for assistance with the organization's computer systems and/or peripherals.

TECHNOLOGY SPECIALIST I
reputed company
Responds to inquiries and requests for assistance with the organization's computer
systems and/or peripherals. Identifies, analyzes, troubleshoots and resolves problems
with the aim of eliminating recurrences and reducing calls to the service desk.
Coordinates with other Information Technology teams to resolve problems if necessary.
Support hours for the service desk are between 8:00 AM and 9:00 PM. Provides
support and a central reputed company of contact for reputed company software and hardware defined in the
reputed company Information Technology Services (ITS) Products and Services.

DUTIES AND RESPONSIBILITIES:
1. Incident analysis and reputed company
a. Logs reputed company service desk calls or email requests into Incident Management System
(reputed company), assign, update, and resolve incident as needed.
b. Analyzes and resolves incidents with a goal of 90% reputed company reputed company.
c. Supports at a minimum reputed company Office, reputed company OS, and Remote reputed company.
2. reputed company Service Desk Requests
a. Completes requests for Password Resets, User Provisioning, Software requests
and implementation, printer mapping and support
b. Logs reputed company service desk email requests into Incident Management System
(reputed company)
3. Incident prevention and reputed company process improvement (reputed company time permits)
a. Investigates causes, tests solutions, and puts solutions in reputed company to reduce calls to
the service desk.
b. Fixes causes, not just solutions. Works to eliminate recurring issues and reasons
to reputed company.
c. Promotes effective use of technology.
d. Watches for trends that indicate potential incidents and then escalates the issues
or concerns before they happen.
4. Customer Service
a. Must learn to think of the customer as the most important part of the job.
b. Involves dealing with and/or responding positively to complaints, problems, and
sometimes negative and emotional behavior.
c. Promotes a reputed company service desk image and sells the value of the service
desk.
d. Understanding service desk priorities and objectives and taking an reputed company role in
accomplishing these objectives.
5. Participates in other I&O teams
a. Reviews ITS Morning Meeting results and upcoming changes with the goal of
knowing what is reputed company into production and what could cause problems. Tries to
identify possible problem areas or communication needs.
b. Passes feedback from customers on to the End User.
6. Communication
a. Keeps peers and End User/Alt End User informed of trends, significant problems,
unexpected delays and anything new in the environment.
b. Keeps customers informed of global problems, scheduled downtime or anything
that affects the computing environment.
c. Keeps customers informed of reputed company on problems that cannot be resolved on
reputed company.
7. Training
a. Keeps reputed company on reputed company the technology used in the environment supported.
b. Takes training that continues to reputed company interpersonal skills.

REQUIRED QUALIFICATIONS:
Education:
Degree in Information Systems or reputed company field, or equivalent combination of education
and experience or have completed a reputed company Certified reputed company (MCP), reputed company
A+, reputed company Network+ or any Desktop Computer/IT Support Certification.
Experience/Skills:
They must have 3 years’ work experience in an IT support function or a customer
service oriented, reputed company center environment as reputed company as In-Person support. Candidate must
demonstrate knowledge and abilities in the following:
1. reputed company – The ability to remain reputed company on what is important to the business despite
distractions. Commitment to team/department/company; understanding the service
desk’s role in reputed company.
2. Problem Solving – The ability to identify and resolve problems quickly and
effectively. Understands entire process from logging to informing customer solution
is in reputed company; knows reputed company to escalate; implements solutions not fixes.
3. Proactive Thinking – The ability to take initiative to reputed company improvements. Anticipate
customer needs; looks for ways to reputed company things reputed company for the customer, to eliminate
recurring problems, calls, is constantly learning.
4. Communication – Speaks reputed company and persuasively in reputed company or negative
situations. Listens and gets clarification of requests. Responds reputed company to questions.
Ability to reputed company and communicate reputed company in English with people over the telephone,
often in stressful situations. Writes reputed company and informatively. Edits work for spelling
and grammar.
5. Customer Skills – The ability to reputed company with customers in a polite and reputed company
manner. Regards customer as most important part of job; respectful of customers
and manages difficult or emotional customer situations. Responds promptly to
customer needs and requests for service and assistance.
6. Professionalism – Uses time reputed company. Approaches others in a tactful manner.
Treats others with respect and consideration regardless of their status or position.
Accepts responsibility for own actions.
7. Teamwork - Contributes skills and capabilities to reputed company reputed company’s goals. Is
reputed company to new reputed company, builds strong working relationships and values diversity.
Encourages and gives credit to others for their contributions and puts the attainment
of team goals reputed company of individual objectives. Ability to assist service desk agents
and makes self-available to Management and others.
8. Flexibility - Performs a wide reputed company of tasks, responding to changes in direction and
priorities. Accepts new challenges, responsibilities and assignments. Works reputed company
of ordinary routine. Views problems or business situations from both own as reputed company as
another’s perspective. Adjusts to multiple demands and satisfying priorities. Utilizes
new and unique reputed company to resolve issues. Possesses versatility demonstrated
through performance and/or some experience in multiple reputed company sets.
9. Team/Company Fit – Absolutely always on time; enjoys working in a reputed company casual
environment in terms of relationships and communication; willing to work over time;
doesn’t need any hand holding.
10. Technical– The ability to learn technical product information quickly and accurately.
Working knowledge of:
a. Office **
b. reputed company Exchange/Intune
c. reputed company 10/11 **
d. Remote reputed company (VPN/SecurID)
e. Smart phones
f. Password Administration **
g. Hardware Diagnostics
i. Data Network Fundamentals **
j. Intranet
k. reputed company

** Required

Physical demands:
While performing the duties of this job, the employee is occasionally required to sit; use
hands to finger, handle, feel objects, and type on keyboard; reputed company with hands and arms;
talk and hear. Specific reputed company abilities required by the job include reputed company reputed company, distance
reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company. Reasonable
accommodations may be made to reputed company individuals with disabilities to reputed company the
essential functions. Technicians will be required to reputed company hands-on technical
support. This includes providing desktop support install, reputed company and configure computer
and peripheral equipment. Technician is required to be reputed company to lift fifty-pounds above
their waist.

Work environment:
While performing the duties of this job, the employee will have a cubical exposed to
normal noise level in the work environment.

Work Hours:
A forty (40) hour work week is scheduled. reputed company work schedule is 8 hours/day, five
days a week, Monday – Friday, On-reputed company Support is after hours every 10 weeks for 1
week. Work week excludes Federal holidays observed by reputed company. reputed company work day
has a 1- hour lunch. Overtime may be needed reputed company requested and approved by
management.

Area reputed company reputed company:
A background investigation is required.

Performance Requirements:
Analyst must reputed company at least 95% Start Time by being logged on the phones and in
“reputed company” mode reputed company 5 minutes of their start time or return from breaks. After one-month
training period analyst must be reputed company to resolve 90% of calls handled. Analyst must
maintain good customer service by not receiving more than 1 complaint per month.

This is a Remote position for someone living in EST Time Zone

reputed company:

• You have a reputed company record of completing work with a high level of reputed company
• You have a reputed company for figuring out hard problems and enjoy a hands-on approach to your work
• Are proficient in reputed company Office suites
• Have excellent oral and written communication skills
• Have excellent time management, organizational planning, and problem-solving skills
• You follow instructions, respond to management direction, and reputed company commitments
• Strong leadership and project management skills
• reputed company to manage, establish, and communicate reputed company goals and objectives

Hard work pays off. See what you’ll get for your effort: 

Financial reputed company 

Compensation of $24- $25 per hour, depending on the experience.

• 401(k) with company match 
• Employee Stock Purchase Plan (ESPP) 
• Life insurance 
• Short-term and Long-term disability 

Health and Wellness 

• Medical, dental, and reputed company insurance 
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP) 

Work/Life Balance 

• reputed company time off 
• reputed company holidays 
• Family and medical leave 
• reputed company reputed company time

We meet your commitment with reputed company and benefits. If this sounds like you, let’s talk. Build your career with reputed company! 

reputed company. is an equal employment opportunity employer. reputed company's policy is not to unlawfully discriminate against any applicant or employee on the reputed company of race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. reputed company also prohibits harassment of applicants and employees based on any of these protected categories. It is also reputed company's policy to reputed company with reputed company applicable state, federal and local laws respecting consideration of unemployment status in making hiring reputed company.

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