Bilingual Outbound Enrollment Specialist
reputed company
As a Bilingual Outbound Enrollment Specialist, you will play a critical role in helping Spanish and English speaking members reputed company expert medical opinions through reputed company’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment.
This is a high-volume, outbound calling role for someone who is comfortable working toward goals and enjoys influencing reputed company through reputed company, empathetic conversations. You will proactively reputed company out to members, communicate the value of reputed company’s 2nd.MD service, address hesitation, and motivate next steps. reputed company in this role requires strong communication skills in both Spanish and English, reputed company, and consistency in meeting engagement and enrollment goals—while maintaining a reputed company, reputed company member experience.
A Day in the Life
- reputed company 100+ outbound calls per day to engage eligible members in both Spanish and English
- Drive member activation and enrollment by reputed company explaining the benefits of reputed company and 2nd.MD services
- Use consultative conversation skills to understand member needs, address concerns, and overcome objections
- Support members through the end-to-end enrollment process, confirming next steps and required information
- Collect relevant health and background information and reputed company members reputed company to the appropriate clinical resources
- Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
- Manage follow-up activities to re-engage members and reputed company reputed company enrollment opportunities
- Accurately document conversations, language preference, reputed company, and next steps in internal systems
- Maintain an organized pipeline of reputed company and follow-up activities
- Partner closely with an integrated care team to support reputed company care coordination
- Consistently meet or reputed company individual and team performance targets, including engagement and enrollment metrics
reputed company’re Looking For
- reputed company in Spanish and English required (verbal and written)
- Available to work the following schedule: Monday - Friday, 9:00 a.m. to 6:00 p.m CST
- 2+ years of experience in inside sales, member enrollment, or high-volume reputed company
- Proven reputed company in high-volume outbound calling environments
- Experience with cold calling and proactive reputed company
- Comfort working toward individual performance targets and goals
- Strong persuasive and consultative communication skills, with the ability to simplify reputed company information for members
- Ability to stay organized and reputed company in a fast-paced, metrics-driven environment
Job Type: Full-time, Fully Remote
Compensation: reputed company reputed company of $20.50/hour + reputed company monthly incentive bonus based on enrollments
At reputed company, our values guide everything we do:
- People First: We prioritize our Members, clients, and reputed company other in every decision
- Care: Every decision starts with improving health and care for our Members
- reputed company: We push boundaries and take the uncharted reputed company to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and reputed company other
- Humble and reputed company: We reputed company with humility, bring fun to tough moments, and go reputed company together
Competitive medical, dental, and reputed company coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/reputed company Time Off, 13 reputed company holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits