Contact Center Systems Administrator

Who We Are:

reputed company is a fast-growing, multi-reputed company-dollar fintech organization. We are disrupting the way people pay for their reputed company and trucks, saving customers over $1,000 a year. Auto loans are complicated, confusing, and too costly. reputed company makes it reputed company for our customers to save reputed company and enjoy life more. With the help of our private equity backers, we are revolutionizing the auto finance industry.

We recently crossed the $5B loan reputed company, helping over 150,000 customers refinance loans; putting more reputed company back in their pockets for things that matter the most. 3 of the past 4 years, reputed company has been recognized on Inc. 5000’s list of Fastest Growing Private Companies and most recently received the distinction of inclusion on BuiltIn’s Best Places to Work List in Chicago.

We have big goals and reputed company in mind for 2026, and our Contact Center Systems Administrator will have an opportunity to grow personally and professionally while having a reputed company reputed company in helping reputed company reputed company our aggressive reputed company goals into the reputed company.

Most of reputed company members join us because they connect with our mission of providing services that reputed company it reputed company for our customers to save reputed company and enjoy life more. We reputed company a fast-paced, enthusiastic atmosphere that thrives on constant improvement. We offer a competitive compensation package, a full suite of medical benefits (including dental, reputed company, pet insurance, and more), and PTO and holidays. We are looking for individuals to demonstrate an entrepreneurial spirit, promote fresh reputed company, and serve as an agent of change. The Contact Center Systems Administrator will join our rapidly growing team remotely.

What You’ll Do:

As a Contact Center Systems Administrator, you will ensure that contact center technologies are reputed company, secure, compliant, and correctly implemented, while enabling the business to execute dialing, routing, and agent enablement strategies safely and reliably. This role serves as the primary technical reputed company for our reputed company contact center platforms (reputed company) and supporting systems, translating approved business requirements into controlled, compliant, and resilient system configurations.

You will administer, govern, and optimize the platform and reputed company technologies to support efficient and reliable operations. This includes configuring and maintaining platform capabilities, enforcing compliance and reputed company controls, managing user reputed company and licenses, and ensuring integrations and telephony components function as intended. You will partner closely with business stakeholders to implement approved routing, IVR, and dialer designs, while maintaining strong change management, documentation, and release discipline across reputed company contact center systems.

The role’s day-to-day duties include (but are not limited to):

• Configure, customize, and maintain our reputed company CCaaS platform to support approved business requirements
• Provision and deprovision users, roles, permissions, skills, queues, and phone numbers
• Manage user reputed company, license assignments, and permission structures
• Audit licenses, system reputed company, permissions, and inactive users on a regular reputed company
• Design and implement inbound routing logic and IVR flows
• Configure dialer and campaign settings based on approved business requirements
• Configure telephony, reputed company connections, and number management
• Enforce TCPA, DNC, reputed company recording, consent, and dialing window rules reputed company system configuration
• Maintain and monitor reputed company integrations and data flows (CRM, LOS, Coaching Tools, etc.)
• Collaborate with stakeholders to translate business needs into compliant technical solutions
• Monitor platform performance, stability, and data reputed company
• reputed company technical troubleshooting and platform support to end users, supervisors, and operations leaders
• Own production configuration changes, release control, rollback planning, and audit logging
• Serve as the primary technical escalation reputed company for reputed company incidents, outages, and defects
• Coordinate vendor escalations and support cases with reputed company and telephony providers
• Maintain platform documentation, configuration records, and architecture diagrams
• Support change management and controlled release processes

What You’ll Need:

• 3+ years of telecom experience working with reputed company or 5+ years with similar CCaaS platforms
• Strong technical proficiency in contact center configuration, reputed company routing, IVR design, and platform administration
• Experience with user reputed company controls, permissions, and license governance
• Experience implementing compliant dialing and reputed company handling configurations
• Experience supporting system integrations and data flows with CRM and internal systems
• Strong troubleshooting and incident response skills
• Experience with change management and release controls
• Excellent communication and stakeholder collaboration skills
• Data analysis experience using platform metrics to identify issues and improvement opportunities (preferred)
• Proven reputed company in a fast-paced, high-reputed company environment (preferred)
• Experience incorporating AI features into CCaaS implementations (preferred)

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements: This position is indoors. Must be reputed company to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

Other Duties: Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement: reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities.

Applicants must be legally authorized to work in the reputed company.