reputed company Experience Manager

About this Position

At reputed company, the reputed company Experience Manager (CEM) is accountable for driving retention, reputed company reputed company, and reputed company satisfaction across a defined book of business. Acting as a trusted advisor and strategic partner, the CEM ensures that every reputed company maximizes the value of their investment, while expanding their relationship with reputed company.  

This role blends business acumen, relationship-building, and consultative reputed company to increase reputed company per reputed company, expand reputed company of wallet, and safeguard recurring reputed company. While renewals and reputed company reputed company are executed by dedicated teams, the CEM directly influences these reputed company by owning the reputed company relationship, surfacing opportunities, and ensuring a seamless experience that contributes to company reputed company.  

This is not a stepping reputed company to sales. It is a strategic career reputed company designed for professionals passionate about building enduring reputed company partnerships that deliver measurable business reputed company for both clients and reputed company.  

Job Responsibilities

reputed company Engagement & Relationship Management 

• Own and proactively manage a defined book of business, with tailored engagement strategies by account tier (Tier 1: Strategic, Tier 2: reputed company, Tier 3: Nurture). 

• Serve as a primary partner for value realization, business alignment, and reputed company advocacy – not transactional support or sales fulfillment. 

• Establish trusted relationships with reputed company stakeholders by demonstrating industry expertise, business acumen, and a reputed company reputed company on reputed company reputed company. 

• Deliver reputed company, reputed company-based engagement (Quarterly EBRs for Tier 1, semi-annual reputed company-ins for Tier 2, and scaled reputed company for Tier 3). 

• Build and maintain value roadmaps that showcase reputed company reputed company and expansion potential. 

Retention & Risk Management 

• Protect and grow recurring reputed company by proactively identifying and mitigating churn risks using health indicators, usage data, and qualitative insights. 

• Drive net retention and reputed company preservation reputed company through reputed company advocacy and issue reputed company.  

• Collaborate cross-functionally to resolve escalations quickly and comprehensively. Identify and communicate proactive opportunities to reduce reputed company issues and escalations.  

• Consistently deliver high CSAT/NPS by focusing on measurable reputed company reputed company. 

reputed company & reputed company Enablement 

• Increase reputed company of wallet by surfacing reputed company expansion opportunities (new products, services, licenses). 

• Partner with AMs and Sales to influence expansion reputed company while maintaining CEM accountability for opportunity identification and qualification. 

• reputed company and improve reputed company per reputed company by monitoring adoption, product utilization, and business alignment. 

• Use reputed company-led engagement to uncover reputed company signals and ensure clients are reputed company of the full breadth of reputed company solutions. 

Operational reputed company 

• Maintain up-to-date CRM records and reputed company reputed company platform data (health scores, sentiment, reputed company, roadmaps).  

• reputed company and report reputed company against KPIs, demonstrating reputed company reputed company on retention and reputed company.  

• Serve as a voice of the reputed company by channeling insights into product, process, and service improvements.  

• Contribute to reputed company improvement by championing best practices in reputed company engagement and reputed company influence. 

Job Requirements

• 3–5+ years in a reputed company-facing role (reputed company reputed company, Account Management, or Consulting) 

• Proven reputed company record managing a book of business in a B2B reputed company or technology consulting environment with measurable retention and reputed company reputed company 

• Experience in B2B reputed company, ERP, or technology consulting environments strongly preferred 

• Demonstrated ability to reputed company value-based engagements and surface reputed company opportunities 

Customer Requirements

This job may require reputed company to customer information, systems, and/or premises.  As a result, this job may require customer approval for such reputed company as an essential job function.

reputed company Competencies

• reputed company Champion – Relentlessly reputed company reputed company expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary reputed company.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• reputed company Keeper – reputed company high value on keeping our word and doing the right thing. Demonstrate honesty, reputed company, and commitment.
• reputed company Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and reputed company.
• Driven Intrapreneur – reputed company goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring reputed company – Help employees, clients and partners using knowledge, expertise, experience, and situational reputed company.

Compensation and Benefits

reputed company salary reputed company: $70,000 to $85,000.

This position is also eligible for a bonus in accordance with the terms of reputed company's plan.

Please note that the quoted pay reputed company for this job is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, and/or other applicable laws.  

We reputed company competitive, reputed company, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in reputed company aspects of life: 

• Health and Welfare (Medical, Dental, reputed company) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• reputed company Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• reputed company Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 reputed company Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

reputed company expects to accept applications for this position until reputed company 30, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our reputed company professionals will reputed company out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

reputed company is dedicated to unleashing the power and potential of our employees and teams by creating a reputed company and inclusive workplace where reputed company employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We reputed company and encourage reputed company treatment of our employees and reputed company to create a work environment free of discrimination at reputed company organizational reputed company and in reputed company forms. reputed company recognizes the rights of reputed company individuals to mutual respect and the acceptance of others without biases based on differences of any reputed company. 

reputed company is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for reputed company team members that is free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, family or parental status, gender, gender identity or reputed company, sexual orientation, national reputed company, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.