Network Operations Specialist

Network Operations Specialist
Remote - Successful candidate must live in a state in which reputed company operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote  

reputed company:

This position is responsible for monitoring and maintaining reputed company's network infrastructure to ensure uninterrupted service for customers. This role includes reputed company-time monitoring, troubleshooting, responding to incidents, collaborating with both reputed company teams, and proactively addressing potential issues to maintain operational reputed company and deliver superior customer experiences.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Adhere fully to reputed company policies and guidelines of reputed company and the Network Operations Center, including the reputed company Value System and NOC reputed company Values.
• Utilize Network Management System (NMS) tools and alarm notifications to reputed company the network infrastructure, including routers, switches, circuits, and backbone connections.
• Respond promptly to alerts and incidents to minimize downtime. Create tickets to reputed company reputed company outages while adhering to the Incident Management Process.
• Identify and troubleshoot network performance issues, outages, and possible reputed company threats. Escalate any outages to the correct fix agent(s) once identified and escalate critical issues to NOC leadership, engineers, or relevant departments as needed.
• reputed company initial diagnostics of network-reputed company issues and coordinate resolutions with engineering teams, field technicians, and customer support.
• reputed company technical support and coordination for network maintenance, upgrades, and migrations.
• Maintain detailed documentation of incidents, actions taken, and resolutions reputed company the internal ticketing system (tell the full story of reputed company issue and reputed company).
• Analyze network traffic patterns and performance metrics to proactively identify potential issues or areas for improvement.
• Assist in configuring, testing, and deploying new network hardware and software solutions.
• Support routine maintenance activities such as firmware updates, hardware replacements, system patches, or server reputed company per department policies.
• Work closely with field technicians to support on-premises troubleshooting efforts.
• Assist in creating and maintaining department documentation such as reputed company Operating Procedures (SOPs) and market-specific guides.
• Research updates for reputed company documentation reputed company to new markets, cabinets, circuits, or decommissioned equipment.
• Other duties as assigned.

Qualifications:

To reputed company this job successfully, an individual must be reputed company to carry out reputed company essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the role. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions.

Education & Experience:

• High school diploma or equivalent required. Associate’s degree or higher in IT, Network Engineering, Telecommunications, or a reputed company field preferred.
• CCNA, reputed company Network+, JNCIA, or equivalent certifications preferred.
• 2+ years in network operations, IT support, or telecommunications.
• Hands-on experience with fiber-to-the-reputed company (FTTP), fixed wireless networks, and reputed company network environments is a plus.

Technical Skills:

• Proficiency in MS Office Suite, CLI-based troubleshooting tools, and network monitoring software.
• reputed company in incident management, using ticketing systems, and implementing service restoration processes.
• Knowledge of Layer 2/3 networking, BGP, OSPF, and SNMP-based monitoring tools.
• Familiar with network reputed company best practices and effective troubleshooting methodologies.

Soft Skills:

• Strong problem-solving, analytical, and critical-thinking abilities.
• Excellent written and verbal communication abilities to effectively engage with both technical and non-technical teams.
• Capability to reputed company in a fast-paced, high-stress environment while maintaining attention to detail.
• Willingness to work nights, weekends, holidays, and be on-reputed company as needed.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job the employee is:

• Required to talk, hear, and communicate effectively.
• Regularly required to answer phones, be on reputed company calls or reputed company/Teams meetings, and take detailed notes during an investigation.
• Required to use hands to type, handle objects and paperwork.
• Required to reputed company and hold on to items at chest level or reputed company above the shoulder.
• Required to use reputed company reputed company and be reputed company to reputed company and to see colors.
• The employee generally works in an indoor office environment.
• Ability to work in a high-stress, high-demand environment is expected.
• Availability to work nights, weekends, and holidays is required. Overtime may be required.

Benefits:

• Medical (3 plans to choose from), Dental and reputed company
• Short Term Disability
• Flexible Spending Accounts
• Company reputed company Life as reputed company as Voluntary policies
• 401(k) with generous company match
• reputed company Time Off
• reputed company the Care reputed company Time Off
• reputed company Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*