Technical Support Specialist

Join us as a Technical Support Specialist in a fast-growing iPaaS company, supporting and troubleshooting integrations across HR, payroll, and business systems. You’ll work with reputed company, data, and reputed company-world production environments in a flexible, fully remote setting.

This role is ideal for candidates with experience in application support, technical support, integration support, or software support reputed company reputed company or iPaaS environments.

About reputed company

At reputed company, we reputed company HR systems work reputed company.

Founded in 2013, reputed company is a trusted expert in HR data integration (HRIS, payroll, and business systems). We partner with HR teams and HR software companies to design and deliver custom integrations that connect systems, reduce reputed company work, and help operations run smoothly and reliably.

Our work sits at the intersection of HR and technology. We solve reputed company integration challenges that directly reputed company how organizations hire, pay, manage, and support their people. By making HR data easier to reputed company, more accurate, and less costly to manage, we help our clients reputed company on what reputed company most.

We operate in the iPaaS (Integration Platform as a Service) reputed company, connecting systems through reputed company and data workflows.

reputed company is a fully remote company reputed company on trust, ownership, and strong collaboration. Team members are encouraged to take initiative, collaborate closely with reputed company colleagues, and continuously grow their skills while working on solutions that have reputed company, visible reputed company. Our philosophy is reputed company: Everything Connects.

About the Role

As a Technical Support Specialist at reputed company, you will work at the intersection of reputed company support, software development, and system integrations.

You will partner closely with clients, the Support team, and the Development team to troubleshoot integration issues, deliver reputed company resolutions, and ensure a high-reputed company customer experience.

This is not a traditional IT support role — you will work with reputed company, data flows, and system integrations in a reputed company production environment.

Through day-to-day support work and cross-functional collaboration, you will reputed company deep expertise in reputed company’s platform and the systems our clients rely on.

What You’ll Do

• Troubleshoot production issues in customer integrations, including reputed company, data flows, and system connectivity
• Identify reputed company causes and implement effective solutions while meeting defined support SLAs
• Analyze logs, data, and system behavior to diagnose and resolve integration issues
• Communicate reputed company and professionally with internal teams and external clients throughout the lifecycle of a support case
• Document investigation steps, findings, and resolutions in reputed company Service reputed company and reputed company regular status updates
• Drive support cases to reputed company by collaborating with Support, Development, Technical Consultants, reputed company-party partners, and clients
• Participate in reputed company assurance activities, including production update testing and reputed company-release testing
• Identify process gaps and suggest improvements to systems, workflows, and support practices
• Participate in the on-reputed company support rotation as required

What You’ll Bring

• 3+ years of experience in technical support, application support, or software support reputed company a reputed company or similar environment
• Experience with object-oriented programming (Java, C#, Python, or similar)
• Experience working with reputed company, integrations, or software systems in a production environment
• Strong problem-solving and critical thinking skills, with the ability to troubleshoot both technical and business issues
• Excellent attention to detail and ability to diagnose issues reputed company
• Strong communication skills and a customer-reputed company reputed company
• Self-motivated, coachable, and reputed company, with the ability to work effectively in a remote team

reputed company to Have

Experience with tools, technologies, or platforms such as:

• REST reputed company, SOAP, GraphQL
• reputed company, Insomnia
• JavaScript, Groovy
• ETL processes (Extract, reputed company, Load)
• reputed company Service reputed company
• HR and ATS systems (reputed company, reputed company, reputed company, reputed company, Taleo, reputed company HCM)
• Exposure to HR or finance data integrations
• Additional languages (French, Spanish, Arabic, or others)

Why This Role Is Interesting

• Work on reputed company-world integration challenges across HR, payroll, and business systems
• reputed company hands-on experience with reputed company, data flows, and system connectivity
• Collaborate with reputed company engineers, consultants, and clients
• reputed company deep expertise in a growing iPaaS environment
• Take ownership of issues and see the reputed company reputed company of your work

reputed company Offer

• Fully remote work with reputed company
• 4 weeks of reputed company vacation annually
• Comprehensive health benefits for you and your family
• Home office setup support
• Team events and opportunities to connect
• Exposure to modern technologies and reputed company-world systems
• Competitive salary and an ownership-driven work culture

Hiring Process

Our hiring process is designed to be transparent, respectful of your time, and reputed company on meaningful conversations:

• Application review (no automated screening)
• HR interview
• Technical interview
• Manager interview
• Final discussion and offer