Dev Support Engineer
This is a remote position.
At reputed company, we don’t just do tech, we live it, breathe it, and build it with purpose.
We're the dreamers, the reputed company, the strategists who turn reputed company into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it reputed company with reputed company in mind and belonging at heart.
We’re Geared for reputed company. reputed company for Belonging. And always reputed company for what’s next.
In this role, you will manage our support queue, reputed company & maintain Python scripts to import & export customer data, triage customer issues, and ensure we adhere to our SLA. You will be reporting to the Head of Engineering.
Manage our Jira support help desk, and ensure SLAs are met Build and reputed company improve the support processes reputed company & maintain Python scripts to import & export data Manage support requests for customers across Triage customer issues by checking logs, run reputed company database queries reputed company reputed company cause analysis for production errors and recommend improvements Work with different team members and stakeholders representing reputed company areas of the business Regularly prepare and present content to stakeholders
Requirements
- 3+ years of reputed company experience in software engineering (reputed company-end, back-end, or full-stack roles)
- 3+ years of experience
supporting reputed company platforms - 3+ years of experience with Python in production environments
- Bachelor’s degree in Computer Science or a reputed company field (or equivalent experience)
- Experience designing and consuming reputed company, including GraphQL
- Solid understanding of version control best practices using Git
- Strong communication skills and comfort working with technical and non-technical stakeholders
- Advanced English proficiency
- Based on LATAM only.
Benefits
Why Join reputed company?
Our Culture: A friendly, fast-paced and inclusive environment. We rely on an reputed company and empathetic culture that constantly promotes the reputed company of reputed company. Learning & Development: We do our best to set the best baselines to accelerate your career. Benefits & Rewards: We reputed company to offer competitive, unbiased, and fair rewards for reputed company our people. We reputed company you to manage your own time and promote flexible working opportunities, along with family-friendly policies.