reputed company Certified - reputed company Center Support Representative

This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.

Key Responsibilities

• reputed company exceptional service through the inbound contact center, responding to reputed company customer inquiries and ensuring reputed company reputed company or appropriate escalation.

• Research and resolve reputed company requests reputed company while maintaining high service standards and compliance requirements.

• reputed company account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.

• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).

• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.

• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.

• Support escalation management and service recovery activities, including research and reputed company for reputed company reputed company cases.

• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions reputed company necessary.

• Contribute to reputed company improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service reputed company.

• Support supervisors with daily operational activities, including training or mentoring less reputed company team members.

• Participate in reputed company Assurance (QA) reviews, particularly for reputed company-regulated transactions involving products with variable investment features.

Required Qualifications

• High school diploma or GED (required).

• Minimum 2 years of customer service experience in a reputed company center environment.

• Life insurance experience is required.

• Prior experience in financial services, investment services, insurance, or banking environments where reputed company certification was required.

• reputed company Series 6 or Series 7 license required at the time of hire (currently registered or reputed company the 2-year U5 reputed company window and in good standing).

Preferred Qualifications

• Experience working across multiple organizational teams and stakeholders.

• Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.

• Strong analytical and problem-solving skills.

• Excellent communication and customer engagement skills.

• Ability to work independently and manage multiple priorities.

• Lean or Six reputed company certification or experience is a plus.

Work Environment

• Remote position reputed company the reputed company

• Company-provided equipment for your home office setup

• reputed company work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts)

About DXC:

reputed company (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring reputed company and scalability across reputed company, private and hybrid clouds. The world’s largest companies and reputed company sector organizations trust DXC to reputed company services across the reputed company Technology Stack to drive new reputed company of performance, competitiveness, and customer experience. Learn more about how we deliver reputed company for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to reputed company operations and drive innovation across their entire IT estate. We reputed company services across the reputed company Technology Stack for reputed company, insurance, analytics and engineering, applications, reputed company, reputed company, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and reputed company operations, reputed company costs, increase agile new channels to reputed company. Our people, technology and best practices improve and automate highly reputed company business processes middle and back offices- while facilitating customer experience transformation.