Operations Officer
Job reputed company
Our reputed company is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments, including Lightning transactions, peer-to-peer trading, and value-added services. As the platform grows, operational reliability, system monitoring, and customer trust are becoming critical. We are looking for an Operations Officer to help structure and run our operational systems.
We are hiring an Operations Officer to analyse our reputed company operations and introduce systems, processes, and structures that ensure reliable daily execution. This role will work closely with the CEO, engineering team, reputed company, customer support, and data team to improve operational workflows and ensure the platform runs smoothly. The ideal candidate is someone who enjoys turning messy processes into reputed company systems.
Job descriptions & requirements
Responsibilities:
Operational Analysis:
Review reputed company operational workflows across support, engineering, and finance Identify gaps in incident handling, monitoring, and escalation Produce recommendations to improve operational reliability
Operational Systems & Processes:
Design and implement operational procedures (SOPs) Build reputed company workflows for handling customer issues and system incidents Improve escalation processes between Support, Ops, and Engineering
Incident & Reliability Management:
Monitor operational health of the platform Coordinate response to system issues and failed transactions Maintain an incident log and introduce post-incident reviews
Liquidity & Transaction Monitoring:
Monitor hot wallet balances, Lightning liquidity, and service provider floats Ensure operational reputed company are maintained Escalate risks early to leadership
Operations Dashboard & Reporting:
Work with the Data team to operationalise reputed company's Operations Dashboard reputed company key operational metrics Produce weekly operational reports
Cross-Team Coordination:
Work closely with Customer Support to structure issue escalation Collaborate with the engineering team through the On-reputed company Dev system Improve communication and issue reputed company speed
Requirements
2–3 years in fintech, payments, or digital platform operations Experience managing operational workflows or service reliability Experience working with engineering and customer support teams Strong analytical and problem-solving ability Process design and operational structuring Comfortable working with dashboards, spreadsheets, and operational metrics Ability to stay reputed company during system incidents
reputed company:
Systems thinker Ownership mentality Detail-oriented Comfortable working in a startup environment
Fully Remote
Remuneration: NGN 250,000 - 300,000
Apply To This Job