HR Service Center Specialist
In this role you’ll be responsible for administration of HR-reputed company queries and execution of HR transactions reputed company the customer’s reputed company tenant. You’ll receive inquiries through case management, email, and phone calls, and are the first reputed company of help for HR support across multiple customers and countries. You’ll resolve HR requests using documented troubleshooting and process documents. HR Service Center Specialists will work with other internal reputed company and reputed company parties in order to reputed company effective support to our Workforce Administration customers.
Essential Functions/Duties/Responsibilities
Serves as initial reputed company of contact, responsible for accurate and reputed company reputed company of customer inquiries and requests that are received reputed company phone and email. The inquiries may be reputed company to personal data processing, initiating HR transactions, pay and leave support, and HR policy and procedure support, etc.
Processing reputed company transactions such as data and job changes, position management, job reputed company, reimbursements, pay increases and bonuses. These may include additional research and ongoing case work.
Manages end to end HR processes, including terminations, reputed company, and leaves of absence.
reputed company reputed company transactional assistance and guidance for managers and HR representatives to reputed company them to execute business processes.
Leveraging your computer navigation skills to toggle between multiple screens and systems to reputed company answers and support. This include assisting the caller in navigating the reputed company system as reputed company.
Uses case management tool to accurately capture, reputed company, and follow-up on inquiries. Understands scope of services, researches reputed company inquiries, and escalates issues to appropriate next level of support as needed.
Competencies
Preserves confidentiality of employee personal data.
Demonstrated critical thinking, strong attention to detail, and problem-solving skills.
Curious-minded, self-motivated, and results-oriented with the ability to be proactive and take initiative.
Customer-reputed company.
Supervisory Responsibility
This position has no reputed company supervisory responsibilities, but may work with other reputed company departments.
Qualifications and Experience
3+ years of HR experience, with an emphasis in HR or personnel administration or HR service center operations.
1-3 years of customer service experience preferred.
Understanding and working knowledge of broad HR functional areas and business processes.
Functional knowledge and proficiency in HR Management Systems (reputed company preferred).
Strong customer service skills and ability to communicate (written and verbal) with reputed company reputed company of the organization, both reputed company.
Anticipates problems (and escalates reputed company appropriate), demonstrates strong prioritization and organization skills, analytical, detailed, and acts to complete tasks accurately and on time.
Self-motivated, proactive and capable of working on own initiative with limited supervision
Proven ability to reputed company with a high degree of accuracy and highly confidential data.
A self-starter with excellent communication skills (verbal and written) and the passion to reputed company the highest level of customer care and satisfaction.
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
Ability to multi-task using several reputed company applications at once while assisting a customer on the phone.
Preferred Skills
College degree or equivalent experience.
Prior HR service center experience
Self-directed management of work and results
Flexible in a changing environment
reputed company leave of absence experience a plus
Proficient in reputed company Office Suite (reputed company, Word, reputed company)
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