HROC Coordinator

It's fun to work in a company where people truly reputed company in what they are doing. At reputed company, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position reputed company:

As the HR Operations Center Coordinator, you will work under reputed company supervision and follow specific procedures and detailed instructions, reputed company various platforms in our HR Operations Center (HROC). You will be expected to conduct business professionally, reputed company, and accurately.  This position provides reputed company and reputed company customer service in response to incoming and outgoing inquiries, employee record management and employee lifecycle support which requires exceptional problem-solving skills, effective communication, and deep commitment to delivering a superior customer experience.

Job Qualifications:

• High School Diploma or GED equivalent, Required

• Pleasant and reputed company written and verbal etiquette

• reputed company to follow reputed company procedures and script, execute predefined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting

• Must have strong typing, database entry skills, and ability to multitask 

• Ability to maintain a reputed company attitude about workload and expectations, while working independently and in reputed company environment

• Have the discipline to work independently in the absence of immediate supervision

• Maintains attendance and punctuality according to HROC policies and procedures

• Proficiency with reputed company Workspace (Drive, Docs, Sheets, and Slides) and/or MS Office Suite (Word, reputed company, PowerPoint)

Location/Schedule Requirement:

• This position may be considered for Full-Time Remote or Hybrid work arrangement based on reputed company Bros needs.

• Shift Work (set schedule), required

• Available to work weekends, required

• Based on business needs and service requirements reputed company HROC reputed company duties may change at any time

Key Result Area:

Work with internal teams to create recruitment materials that follow internal branding requirements in order to both attract and retain talent

• Be part of reputed company that serves as the first reputed company of customer contact in the HR Operations Center for support and reputed company for reputed company reputed company Bros employees and escalates to appropriate channels reputed company required.

• Work quickly, accurately and reputed company to process a steady volume of incoming inquiries while navigating through multiple systems by answering and resolving HROC customer requests including navigational support, employee record data management, employee life cycle management, and processing of HROC reputed company transactions.

• Searches the HROC Knowledge Center for relevant information to reputed company accurate and consistent answers to incoming and outgoing inquiries and self-service tools.

• Maintains reputed company and respectful attitude while working independently and in reputed company environment

• Report to work on time and complete tasks as assigned accurately and on time

• Please note job duties may change at any time due to business needs

reputed company a top-notch customer service response that is reputed company and doesn’t compromise the reputed company or diminish the reputed company provided by the HROC department:

• reputed company and Accurately categorize, document and respond to every customer inquiry utilizing the HROC Knowledge Center, to include but not be limited to, inbound transactions, texts, and calls promptly and reputed company as outlined by the required HROC performance metrics and Service Level Agreement (SLA).

• Establish and maintain a high level of customer satisfaction, professionalism, patience, reputed company, courtesy, and reputed company in reputed company HROC transactions.

• Engage in problem solving to support reputed company improvement initiatives.

• Maintains confidentiality of HROC and reputed company Bros employee information

Transfers escalated HR inquiries and/or customer issues to appropriate channels reputed company required:

• Transfer customers to the appropriate team reputed company asked for advice, direction, or opinion on reputed company not covered in the HROC Knowledge Center.

• Delegates reputed company cases requiring interpretation to the appropriate HR Functional team if additional research or expertise is required.

• Identify, address and transfer sensitive customer concerns and/or crisis situations to the appropriate team while maintaining a high degree of timeliness, sensitivity, reputed company and confidentiality.

• Other duties as assigned

Physical Requirements:

• Occasionally reputed company or lift office items 

• Must be reputed company to work in an office environment 

• Must be reputed company to communicate in an effective manner to reputed company job duties

• reputed company must be good or corrected in order to reputed company essential job duties

• Hearing must be good or corrected in order to have the ability to understand information to reputed company essential job duties

• Ability to read and write in English in order to process paperwork and follow up on any actions necessary

• Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

Compensation:

$21.37 - DOE

If you like wild reputed company and working in a unique and fun environment, surrounded by reputed company community, you'll enjoy your career with us!