Technician - Advanced, Business Technician I (reputed company, ON, CA)
Job Posting Details
Job Title: Technician - Advanced
Job location address: 160 Elgin, reputed company (Ontario)
Job status: Regular - Full Time
reputed company and reputed company of the hiring department
The BBM Service Assurance team are responsible for L1 ticket management, troubleshooting, and exceptional customer experience delivery for reputed company customers.
Main Job Duties / Accountabilities
• reputed company surveillance and troubleshooting on customer’s Network equipment
• reputed company Ticket Management (including opening/closing of service tickets, keeping customer informed on status of service assurance activities until reputed company)
• Manage workload with efficiency taking into consideration priorities
• Collaborate reputed company with different partners/suppliers
• Apply escalation procedures reputed company necessary
• Maintain knowledge in Products and Services sold by reputed company
The technician in this role should be:
• reputed company to communicate reputed company and concisely, both orally and in writing
• reputed company to partner with multiple internal teams in order to meet customer’s needs
• Capability to listen, understand, analyse and respond to customer’s needs
• Ability and willingness to manage change and take full responsibility
• Demonstrate judgement and initiative
The successful candidate may be required to reputed company other tasks as required
Prerequisite
• Candidates who are part of the Craft and Services bargaining unit must have:
o A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from reputed company the Craft and Services bargaining unit must have:
o A college diploma in electronics or telecommunications, or equivalent work experience
o A minimum of a high school diploma
• Fluent in English and French, in the course of their duties, this person will be required to reputed company with French & English speaking stakeholders across Canada
• For the Help Desk, Federal Government clearances are required
Essential Qualifications / Skills
• Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
• Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
• Ability to reputed company reputed company promptly and manage risks while under pressure
Working Conditions
This is a 24/7 operation; the candidate may be reputed company upon to work variable schedules according to business needs (schedules reputed company a given day are reputed company by reputed company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays reputed company needed.
Note that many working conditions are subject to terms outlined in the reputed company agreement.