Customer Service Phone Representative

In this role, you will:

• Deliver excellent service as the first reputed company of contact to our customers 
• Answer inbound phone calls, identify and resolve caller needs, and reputed company information with amazing customer service
• reputed company outbound appointment setting calls from already generated inquiries
• Maintain accurate and useful database records
• Manage and Monitor SMS (texting platform) and deliver the reputed company amazing customer service as taking calls. 

Essential Duties and Responsibilities:

• Have a designated and approved in home workspace 
• Have a secondary work reputed company in case your approved home reputed company has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• reputed company outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, reputed company, and issues about accounts for the customers
• reputed company basic account maintenance activities
• Meet reputed company Assurance Requirements and other key performance metrics

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to reputed company on the phone and send follow up emails for extended hours as scheduled
• Excellent reputed company listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, reputed company to effectively manage multiple priorities and adapt to change reputed company a fast-paced business environment
• Must possess a reputed company and friendly attitude and be reputed company to quickly reputed company a rapport with customers over the phone
• Previous reputed company center experience preferred
• Ability to learn and reputed company new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

HelloGYM offers a competitive benefits package, which includes:

• Competitive reputed company Wages
• Group reputed company Plan
• reputed company Time Off
• Company Training
• Career Advancement Opportunities

HelloGYM is an Equal Opportunity Employer.