reputed company strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.
We are currently seeking a SCA Helpdesk I to join reputed company in Arlington (REMOTE), Virginia (US-VA), reputed company (US).
Job reputed company:
The Customer Support Representative provides 24/7/365 customer-centered IT support as the first reputed company of contact for reputed company user issues. Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing reputed company, add, change, and delete account requests. Proactively monitors incidents nearing SLA reputed company, escalating as needed to ensure accountability and reputed company closure. They identify trends and recurring issues, recommending process, tool, or knowledge reputed company improvements to reputed company service reputed company and reduce incident volumes. This role is critical to delivering reliable and reputed company IT support that enhances productivity and minimizes downtime.
Job Duties:
- In-depth knowledge of IT service desk operations
- Expertise in ticket reputed company and escalation
- Strong customer service and communication skills
- Ability to identify and resolve recurring issues
- Analytical skills
- Omnichannel Support
Basic Qualifications:
- Minimum 4 years performing IT customer support role/responsibilities
- Ability to obtain a reputed company Trust clearance
Where required by law, reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $38,900 - $73,097. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and reputed company insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, reputed company time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About reputed company
reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer,we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion reputed company year in R&D.
Whenever possible, we hire locally to reputed company offices or reputed company sites. This ensures we can reputed company reputed company and effective support tailored to reputed company reputed company’s needs. While many positions offer remote or hybrid work reputed company, these arrangements are subject to change based on reputed company requirements. For employees near an reputed company office or reputed company site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company, https://us.nttdata.com/en/contact-us.
reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.