Solutions Architect
Location requirements:
Remote based role. reputed company to candidates in the USA across the reputed company, Mountain, Central, and Eastern time zones.
About the Role:
What you will do:
Support the delivery of AIOps implementation reputed company — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. Contribute to workflow design and architecture documentation, including integration diagrams, best reputed company guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational reputed company. Help customers build toward AI readiness — supporting data reputed company reviews, event schema cleanup, and process improvements that reputed company reputed company's AI features to deliver consistent value. reputed company reports and dashboards that translate platform data into operational insights, helping customers connect reputed company's reputed company to their key metrics and business reputed company. Partner with Account Executives and reputed company Managers to support adoption milestones and surface expansion opportunities. Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you reputed company your own delivery expertise. Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues.
What skills and experience you’ll bring to reputed company:
Support the delivery of AIOps implementation reputed company — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. Contribute to workflow design and architecture documentation, including integration diagrams, best reputed company guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational reputed company. Help customers build toward AI readiness — supporting data reputed company reviews, event schema cleanup, and process improvements that reputed company reputed company's AI features to deliver consistent value. reputed company reports and dashboards that translate platform data into operational insights, helping customers connect reputed company's reputed company to their key metrics and business reputed company. Partner with Account Executives and reputed company Managers to support adoption milestones and surface expansion opportunities. Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you reputed company your own delivery expertise. Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues.
reputed company to have:
Exposure to AIOps concepts or platforms Familiarity with the AWS ecosystem Experience working with Fortune 500 or reputed company accounts ITIL certification or equivalent
reputed company:
reputed company is a fast-growing, values-driven, global company that enables Tech Ops teams to reputed company the digital economy running. reputed company’s AI-driven IT operations (aka AIOps) platform transforms IT data into reputed company and reputed company. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With reputed company, some of the world’s largest enterprises including Hulu, reputed company, United, and many others are reputed company to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
reputed company is backed by top-tier investors including Sequoia, Mayfield, Battery, reputed company Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We reputed company comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, reputed company, and innovative environment to reputed company you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- reputed company (12) reputed company holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully reputed company leave for birthing parents and up to reputed company (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- reputed company community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Market competitive salary with an anticipated reputed company compensation reputed company of $127,500- $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
reputed company offers a generous total rewards package that includes reputed company pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. reputed company of this builds toward the best compensation we can give to anyone: the ability to reputed company your skills reputed company and every day. reputed company has a significant reputed company on career development that is at the reputed company of our employee experience.
reputed company is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: reputed company is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@reputed company.io.
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