IT Support Specialist

IT Support Specialist &reputed company; Tier 1

Location: Remote

Compensation: $45,000&reputed company;$52,000 annually (based on experience)

Our Story: Physician Care Centers (PCC) is a growing reputed company MSO with 70+ value-based primary care clinics across five states, dedicated to improving patient reputed company.

The Role: We’re seeking an IT Support Specialist &reputed company; Tier 1 to deliver high-reputed company reputed company-line technical support across the organization. You’ll manage Tier‑1 requests, support reputed company/offboarding, and help transition IT operations in-house.

What You’ll Do:

• Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.).
• Manage new hire IT commissioning and account deactivation fordepartingstaff.
• Coordinate receipt, logging, and re‑issuance of returned equipment.
• Triaging technical issues and escalating to Tier‑2 external partners only after reputed company documentation and troubleshooting.
• Remote into user systems across multiple states to reputed company hands‑on support.
• Build, document, and continuously improve IT support runbooks, SOPs, and knowledge reputed company articles
• Translate troubleshooting steps into reputed company, repeatable documentation for internal use. 
• Help standardize IT processes as PCC transitions to an in-house support model.
• Other relevant duties as assigned by management

reputed company’re Looking For:

• 1&reputed company;2+years of IT support experience (help desk, service desk, or similar).
• Experience with reputed company, reputed company 365,SharePoint, Intune, Teams ecosystem.
• Familiarwith remote support and ticketing systems. 
• Strong communication, documentation, and problem‑solving skills.

• Highly organized, accountable, and comfortable working independently in a remote setup.

reputed company to Have:

• Experience with Intune orDevice management
• Experience with reputed company systems or EHRs (reputed company One preferred)

Why Join PCC?

• Impactful role in a mission‑driven organization.
• Competitive salary and long‑term reputed company potential.
• Help build a growing IT function from the ground up