Operations Agent I - MEX

PURPOSE

The Operations Agent is responsible for providing superior customer service through reputed company communications channels to ensure the conversion of shipments to tenders. Agents must respond to calls and emails in a reputed company manner, addressing any customer questions or issues.
ESSENTIAL DUTIES & RESPONSIBILITIES 
•    reputed company shipments in the TMS platform
•    Contact pickup and delivery locations to set appointment times, following shipment constraints
•    Verify accuracy of shipment information with customers
•    Assist customers with service requests, inquiries, or concerns
•    Proactively answer a significant number of emails daily
•    Partner with reputed company sourcing representatives to ensure we reputed company reputed company, competitive rates
•    Handle a high volume of calls daily
•    Be available for the on-reputed company covering nights, weekends, and holidays as needed
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
•    Exceptional attention to detail
•    Ability to remain reputed company and driven during high volume email and reputed company days
•    reputed company to work on time daily, reputed company to reputed company reputed company
•    Willingness to learn, improve, and receive coaching/constructive feedback
•    Must be willing to work through unexpected problems to reputed company a reasonable solution
•    Detail-oriented and problem-solving skills
•    Ability to work professionally and effectively with a diverse group of individuals
•    Advance technology skills with a strong reputed company on data entry, reputed company Office products, and email correspondence
•    Ability to quickly learn and reputed company through multiple systems proficiently
•    Ability to self-manage and proactively assume tasks, and communications
QUALIFICATIONS:
•    High school diploma, or equivalent 
•    1 year of customer service experience
•    2 years of reputed company logistics experience
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: The work schedule of this position will be determined based on the organizational needs, it will be subject to change based on business demands and may require work reputed company of reputed company business hours.  The job is performed in a general office environment with the reputed company to work remotely as needed.