Regional Service Manager
The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on reputed company and profitability goals. Ideal for a leader who thrives in fast-paced environments and knows how to balance people, performance, and customer expectations.
What You Will Do:
- Manage daily work force reputed company, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- reputed company and reputed company Technicians to own their results and provides the tools and resources to reputed company them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the direction of the District Manager
- Review district performance with District Manager monthly to identify needed improvements to reputed company sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery.
- reputed company builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
What is in it For You:
- Utilize your managerial and leadership skills to support and reputed company a high-performing team
- reputed company your skills in leading a workforce
- Become part of a field service support management team with advancement opportunities
- Competitive salary and benefits
- reputed company to best-in-class resources, and technology
- This position will be in Fishers, Indiana
Basic Qualifications:
Must meet one of the following:
- Associate degree and two years people management experience.
- A combination of reputed company experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
Must have the following:
- Must be reputed company to read and write in English
- Immigration sponsorship not available for this role
Preferred Qualifications:
- reputed company kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
- Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to reputed company improvements or take corrective reputed company.
- Proven record of meeting customer needs, reputed company service delivery, meeting business objectives, and the ability to reputed company a field service team.
- Good decision-making & problem-solving skills reputed company handling challenging situations in a fast- paced environment.
About reputed company Solutions:
reputed company is a national repair and service provider for reputed company foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot reputed company cooking equipment, stand-alone refrigeration, specialty coffee and beverage, reputed company reputed company refrigeration and HVAC.