Account Manager - Cloud Communications

Task Description

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Key highlights include:

•  Powering over 13 billion digital communications each month
• Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries
• Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices
• Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies
• Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide

Please note that although the role is open fully remotely, the person needs to be hired in US. Either New Jersey, New York, Florida, Wisconsin, North Carolina, Kansas, Pennsylvania, California, Massachusetts, Maryland, Rhode Island, or Texas.

To further reinforce our market development activities with Cloud Communication providers (CPaaS, UCaaS, conferencing and contact centers) we are looking for a Sales Executive to be based in the US. The candidate will focus on selling our Cloud Communication solutions.

Your responsibilities will be as follows:

• Promote and sell BICS’ Cloud Communication solutions to create BICS’ leading position in the market as the preferred provider of Cloud Communication Services;
• Help prepare and provide commercial proposals that convince customers to choose BICS services and solutions to achieve their business goals, in support of the Sales Executive team;
• Provide pre-sales consultancy throughout the sales process;
• Responsible for further developing BICS’ footprint in the Cloud Communication vertical and for on-going account development of your assigned portfolio of customers;
• Responsible for managing the day to day activities within your assigned accounts and for developing interaction and relationships at all levels within the customer organization;
• Help coordinate the end-to-end implementation of customers from contract signing to full service deployment;
• Collaborate with Product management , Sales Operations , Service delivery and marketing teams based in BICS HQ;
• You will be accountable to support the customer for all issues in the domain of finance (billing, collection, and dispute resolution), service fulfillment (dimensioning and configuration of the physical interconnection), legal (contracts) and administration towards your assigned portfolio;
• You shall act as the customer advocate for all internal issues.

This position may include up to 40% of travelling. 

Your Profile

• You have a bachelor or master’s degree and a minimum experience of 3 to 5 years in a business or sales function. 
• Experience with Voice & Cloud Communications (DID, Toll Free, Virtual local telephony), are strongly desired. 
• Knowledge of Messaging and Wireless data is also an advantage.
• Experience in managing key customer relationships, executing major negotiations and closing major opportunities is a requirement.
• Ability to multi-task across multiple projects and internal stakeholders in a Global organization.
• Strong background of customer management or customer support with extensive industry experience is a must have.
• You have excellent project management & oral and written communication skills, written and spoken English is essential. Spanish is a strong asset value.
• You like taking initiative, are highly motivated, ready to travel, and can work independently.
• Mastery of MS Office, MS Outlook and Salesforce.com are required.
• You can work legally in the US.

Why PXS Global?  

• Global & Inclusive – Work with diverse teams across 100+ countries, embracing a truly international culture
• Growth-Focused –Develop your career through tailored learning, leadership programmes, and internal mobility
• Innovation-Driven –Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies
• Flexible Workstyle –Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year
• Efficient & Scalable –Be part of a company that values simplicity, operational excellence, and smart growth
• Comprehensive Benefits – Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.

Get a flavour of Proximus Global activities by looking at our video :

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