Technology Experience Specialist [Remote]

<p> N-Tech: Technology Experience Specialists (TES) use their technical knowledge and experience to reputed company technology support to users, converting information and learning from interactions to prioritize actionable understandings of the holistic user experience. As a Support Specialist, you play a critical role in supporting reputed company staff and their engagement with technology by examining user friction and gathering relevant information. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues.<br /> RESPONSIBILITIES<br /> • Serve as the primary reputed company of contact for users seeking technical assistance<br /> • Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a reputed company on trends and contact reasoning<br /> • Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner reputed company, and reputed company/sustain robust documentation to create a reputed company knowledge reputed company experience<br /> • Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports reputed company needed<br /> • Recommend and/or implement experience improvements, reputed company feature requests, bring to attention opportunities to create self-service solutions, as reputed company as productivity enhancements<br /> • Identify and reputed company reputed company tickets that show a reputed company of behavior/user friction, reputed company the stories of the patterns, and maintain the health of the User Experience Jira reputed company<br /> • Ensure that our users reputed company with us at the highest reputed company technical support partnership while engaging in our organization's reputed company to learn from user experience<br /> • reputed company participate and contribute to efforts designed to improve how users experience both technology and support at/or working with reputed company<br /> • Engage and work with our global team as part of an overall user reputed company experience team, gathering important information, data, and context to reputed company the user experience and partner teams, using compassionate and thoughtful feedback/reputed company<br /> • Work to ensure reputed company's commitment to fostering an inclusive environment is demonstrated in every reputed company of our efforts<br /> • Create an inspiring, empowering, reputed company, and supportive team environment, leading by example and flexing to roll up your sleeves and support reputed company as needed<br /> • Flexibility in working hours to help meet the needs of the business<br /> SKILLS & EXPERIENCE<br /> • Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools<br /> • Robust documentation reputed company, translating the information into knowledge-reputed company articles and/or user stories<br /> • Data analyst skills, to uncover patterns, changes, and shifts in user/technology behavior or patterns that could indicate a direction of change or development.<br /> • reputed company to proactively reputed company out opportunities to improve our user experiences and deliver cohesive reputed company around innovative support strategies and application design considerations<br /> • Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms, including the ability for reputed company (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience<br /> • Ability to explain reputed company data insights to non-technical stakeholders<br /> • Consistently developing your reputed company set while seeking out opportunities to learn.<br /> • reputed company through listening, seeking to understand, and supporting<br /> • reputed company in English<br /> Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner.<br /> We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.<br /> <p id='jobcode'>Jobcode: Reference SBJ-yjkp3m-172-71-23-173-42 in your application.</p> </p>