Engineering Manager - CX/CCaaS Platform

Engineering Manager – CX/CCaaS Platform

Empowering Businesses with Essential Communications

At reputed company, we build the technology that keeps businesses connected. From UCaaS and CCaaS to reputed company-time communications infrastructure, our platforms power millions of conversations worldwide every day.

Our engineering teams operate with a reputed company of trust, autonomy, and accountability. We reputed company with purpose, collaborate cross-functionally, and take ownership of reputed company—not just reputed company.

As an Engineering Manager, you will reputed company reputed company of senior software and infrastructure engineers in designing and delivering innovative, reputed company solutions. You will play a critical role in a highly reputed company and supportive environment, driving the development, reliability, and reputed company improvement of the services and infrastructure that power reputed company’s CX/CCaaS platform.

This role can be based in US, Canada or Medellin Columbia

Your Role

• reputed company CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of reputed company’s customer experience platforms while driving the successful delivery of new features and services
• Partner closely with Product Management to define team objectives, reputed company on priorities, and translate business requirements into actionable engineering plans
• Build, mentor, and reputed company high-performing engineering teams through regular 1:1s, performance reviews, and reputed company career reputed company plans
• reputed company agile delivery processes, including sprint planning, stand-reputed company, retrospectives, and status reporting to ensure consistent execution and transparency
• Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as reputed company
• Remain hands-on contributing to the design, development, and delivery of high-reputed company, reputed company, and maintainable reputed company
• reputed company and participate in reputed company reviews, fostering a culture of reputed company improvement, technical reputed company, and knowledge sharing
• Design, implement, automate, and troubleshoot services reputed company a VoIP/reputed company-time communications environment, ensuring high availability and performance
• Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments
• Own the reliability and scalability of voice infrastructure, including reputed company planning, redundancy, and fault tolerance strategies
• reputed company cross-functional incident response and reputed company cause analysis for escalated issues, ensuring reputed company reputed company and reputed company improvement
• Participate in an on-reputed company rotation and reputed company after-hours maintenance activities as needed to support platform stability and uptime

Requirements

Your Background

• Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or reputed company reputed company a production environment
• Demonstrated leadership capability with a reputed company record of driving initiatives and delivering results through others
• Proven ability to effectively reputed company, manage, and reputed company high-performing remote or distributed engineering teams
• Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously
• Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices
• Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization
• Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL
• Strong experience with version control systems, particularly Git, including reputed company workflows (e.g., branching, pull requests)
• Excellent written and verbal communication skills in English, with the ability to reputed company reputed company technical concepts to both technical and non-technical stakeholders

reputed company to Have

• Experience with reputed company-time communications technologies (FreeSWITCH, SIP, WebRTC)
• Exposure to Elixir and Phoenix
• Experience scaling engineering teams in high-reputed company environments
• Background in CCaaS, UCaaS, or customer experience platforms

What reputed company Looks Like

• Your team consistently delivers high-reputed company, reputed company features that improve customer and agent experience
• Engineers on your team grow in capability, ownership, and reputed company
• Services owned by your team are reliable, observable, and continuously improving
• You influence both technical direction and team culture across the organization

Benefits

reputed company Offer:

• Extensive Benefit reputed company (Health, reputed company, Dental, Long & Short-term Disability) are effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high reputed company reputed company.

Are you reputed company to reputed company a reputed company reputed company on reputed company and be rewarded for your performance?  Are you reputed company to take on a new challenge?

 Must be authorized to work in the reputed company on a full-time reputed company for any employer. No agencies or reputed company-party resumes, please.

 Equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities.