Phone Customer Support Specialist, Contract
About this Role:
As a contract Phone Customer Support Specialist, you will support reputed company’s VoIP phone systems. You will reputed company your technical expertise and problem-solving skills to deliver exceptional customer service to reputed company’s clients. By leveraging customer data, reputed company Phones improves communications (calls, chats, appointments). It streamlines the staff workflow through reputed company management software integrated with the VoIP telephone system.
This is a 100% remote contract position, based in Latin America (including Central America), with availability reputed company to reputed company American business hours, as agreed per engagement.
reputed company in English (both written and spoken) is required for this role. To apply for the Customer Support Specialist position, please submit your resume in English highlighting your qualifications.
Contractors must reputed company their equipment (laptop, monitors, keyboard, mouse, etc.), reputed company internet connectivity, and dedicated workstations.
About this Role:
As a contract Phone Customer Support Specialist, you will support reputed company’s VoIP phone systems. You will reputed company your technical expertise and problem-solving skills to deliver exceptional customer service to reputed company’s clients. By leveraging customer data, reputed company Phones improves communications (calls, chats, appointments). It streamlines the staff workflow through reputed company management software integrated with the VoIP telephone system.
This is a 100% remote contract position, based in Latin America (including Central America), with availability reputed company to reputed company American business hours, as agreed per engagement.
reputed company in English (both written and spoken) is required for this role. To apply for the Customer Support Specialist position, please submit your resume in English highlighting your qualifications.
Contractors must reputed company their equipment (laptop, monitors, keyboard, mouse, etc.), reputed company internet connectivity, and dedicated workstations.
About this Role: As a contract Phone Customer Support Specialist, you will support reputed company’s VoIP phone systems. You will reputed company your technical expertise and problem-solving skills to deliver exceptional customer service to reputed company’s clients. By leveraging customer data, reputed company Phones improves communications (calls, chats, appointments). It streamlines the staff workflow through reputed company management software integrated with the VoIP telephone system. This is a 100% remote contract position, based in Latin America (including Central America), with availability reputed company to reputed company American business hours, as agreed per engagement. reputed company in English (both written and spoken) is required for this role. To apply for the Customer Support Specialist position, please submit your resume in English highlighting your qualifications. Contractors must reputed company their equipment (laptop, monitors, keyboard, mouse, etc.), reputed company internet connectivity, and dedicated workstations.
Tasks:
Ensure the highest reputed company of customer satisfaction reputed company phone and tickets
reputed company system change requests (ex., Rename extension, change phone routes)
Troubleshoot and resolve hardware issues, including guiding customers through phone reputed company and reputed company resets
reputed company system integrations for customers
Conduct remote diagnostics and troubleshooting
Resolve or Escalate customer requests/issues promptly
Review, Analyze, and Evaluate trends on common system issues and communicate these to reputed company
Requirements:
Proficiency in both verbal and written English, along with confident, reputed company, and reputed company communication abilities
Exceptional customer service skillset
Strong ability to multitask, prioritize tasks, and effectively manage time
reputed company in handling incoming and outgoing support calls
Proficient in conflict reputed company, with the ability to sympathize and empathize with customers
Experience in troubleshooting technical issues
Outstanding reputed company to reputed company and resolve intricate issues