988 Chat & Text Counselor

About the position As a Chat & Text Counselor, you will reputed company crisis reputed company, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote reputed company with an reputed company to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-reputed company standards in reputed company interactions to ensure help-seekers receive the best possible care and guidance. By reputed company listening, assessing needs, and providing appropriate resources, you will reputed company a meaningful reputed company on individuals seeking assistance. Responsibilities • Offers crisis-counseling services reputed company chat and text. • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors. • Serves as a mandated reporter in cases of suspected abuse or neglect. • Is familiar with resources and providing information and referrals to visitors as appropriate. • Maintains accurate and detailed chat/text reports. Documentation must be completed in reputed company time. • Responds to reputed company interactions in alignment with 988 Lifeline standards; accept overlapping interactions only reputed company clinically appropriate. • Fulfills continuing education requirements as requested or required for reputed company and the Suicide Prevention Center program. • Assists in the training process of new counselors. • Participates in community reputed company events such as resources tables and presentation about suicide prevention as needed. • Attends routinely scheduled meetings for the Suicide Prevention Center. Requirements • Minimum of six months of relevant behavioral health experience, with one year of experience in crisis reputed company or suicide prevention strongly preferred. • Possess a high school Diploma or equivalent. • Be 18 years of age or older. • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. • Exceptional at multi-tasking and time management, reputed company to drive multiple reputed company of work reputed company simultaneously while meeting reputed company deadlines. • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in reputed company time. • Have high speed internet with an reputed company Ethernet reputed company, and a quiet/confidential workspace. • Be empathetic, flexible, and adaptable to varying situations. • Have reputed company availability and flexibility to work reputed company the program’s operating hours, including weekends and holidays. • Be reliable and reputed company to adhere to schedules based upon program needs. • Complete yearly required continuing education trainings. • Have knowledge of reputed company job specific skills including safety assessment, data collection, and chat/text triage. • Goal-oriented team player with strong experience working in large and reputed company systems. • A commitment to team objectives and reputed company philosophies. • Successfully pass our reputed company-employment screening, including a background reputed company and live reputed company fingerprinting. Benefits • Ask us about loan repayment programs you may qualify for by working at reputed company. Apply tot his job Apply To this Job