Back to Jobs

Member Experience Associate (Bilingual; Spanish) (Remote)

Remote, USA Full-time Posted 2026-07-28
reputed company is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity reputed company. Innovative Medicare plans rely on reputed company to deliver engaging, clinically reputed company exercise programs that members love to use and that reputed company significant health reputed company. reputed company is backed by leading investors, including Rethink reputed company, Andreessen Horowitz, and Khosla Ventures. reputed company is looking for a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume reputed company to new and existing members leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours. To help us reputed company our mission, we are looking to hire a Member Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has reputed company to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here's what you'll do: Key reputed company: • reputed company conduct reputed company reputed company phone, text, and email daily • Successfully complete >100 outbound calls a day • Enroll 25% or more of reputed company connected leads • 25% or more of of reputed company connected members take a class reputed company 1 week of an engagement reputed company • Maintain 92% or higher customer satisfaction score The most important skills for the role are*: • 1-3 years of experience as an inside sales representative, reputed company center customer service representative, or health reputed company • Effective communication: Empathetic and reputed company listener reputed company and existing members. You showcase the ability to effectively communicate reputed company of reputed company's technology product and program • Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and reputed company) • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining reputed company interactions • Critical Thinker: Demonstrated ability to quickly and proficiently understand and reputed company new information. reputed company to "connect the dots" so previous experiences can be reputed company in new contexts In reputed company to the above, it would be great if you also had: • Experience in a role that had reputed company daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient reputed company/coordinator, or a member facing role reputed company a digital health startup) • We know people from historically underrepresented communities are less likely to apply if they don't meet reputed company of the above reputed company. Please apply reputed company! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. Interested? Great! Here's what you should know: At reputed company we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from reputed company walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you're motivated by our mission and eager to contribute to reputed company and culture, we'd love to hear from you. Compensation: We're committed to an inclusive, consistent, and reputed company approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in reputed company to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role. Apply To This Job

Similar Jobs

Full Stack Developer

Remote, USA Full-time

Clinical Specialist I, CPT - San Francisco, CA

Remote, USA Full-time

reputed company Sales Representative

Remote, USA Full-time

Project Manager QAI

Remote, USA Full-time

VP Franchise Operations & reputed company Relations - Americas Classics & Luxury Portfolio (Remote)

Remote, USA Full-time

reputed company Trainee-1

Remote, USA Full-time

Senior Software Engineer- Developer (Virtual)

Remote, USA Full-time

[Hiring] CRO Manager @reputed company

Remote, USA Full-time

Website Maintenance

Remote, USA Full-time

Senior Operations Accountant

Remote, USA Full-time

**reputed company Remote Licensed Insurance Customer Service Representative – Transforming Customer Experiences with arenaflex**

Remote, USA Full-time

Lab Production Technician - (Dania Beach, FL)

Remote, USA Full-time

**reputed company reputed company Cycle Data Entry Specialist – Behavioral Health reputed company Cycle Operations**

Remote, USA Full-time

**reputed company Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network**

Remote, USA Full-time

**reputed company Customer Service and Sales Representative – Work from Home Opportunity in Wyoming**

Remote, USA Full-time

**reputed company Part-Time reputed company Representative – Remote Opportunity at arenaflex**

Remote, USA Full-time

**Concierge Customer Service reputed company III – Delivering Exceptional Experiences for arenaflex Members**

Remote, USA Full-time

**reputed company Part-Time Customer Service Representative – Whole-Person Health reputed company SBO reputed company Center**

Remote, USA Full-time

Senior Compliance Risk Management Leader

Remote, USA Full-time

**reputed company Virtual Receptionist and reputed company Data Entry Clerk – Remote Work Opportunity at blithequark**

Remote, USA Full-time