**reputed company Chat Support Associate – Mental Health Wellbeing Services**

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, reputed company and every day. **Job reputed company:** We are seeking high-performing individuals to deliver an reputed company customer service experience, to join reputed company. This team will support members as their reputed company-reputed company to Mental Health Wellbeing. The Chat Support Associate will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health, Medical products, and Placement services to ensure every member and their families get the right support for their unique mental wellbeing needs. **reputed company:** * Schedule: Wednesday-Saturday, 3:30PM - 2:00AM EST (schedules may be adjusted based on business need) * Training Requirements: First six weeks of employment will be training on Monday-Friday, 9:00AM-5:30PM EST * Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off * Fully remote role and is reputed company to work reputed company in the U.S. **Key Responsibilities:** * Promptly responds to incoming chats reputed company reputed company greeting approved timeframe * Determines purpose of incoming chat by focusing on the members' written messages and interacting with callers and provides resources through chat and email * Assesses reputed company's needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources * Recognizes crisis situations and evaluates for needed reputed company to minimize risk * Performs appropriate research in internal databases and online to identify potential providers and resources * Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally * Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements * Agent will triage calls in a reputed company and reputed company manner if needed * Communicates effectively with reputed company internal stakeholders * Makes outbound calls as appropriate to identify and assist with securing member resources and/or services * Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned **Essential Qualifications:** * 1-3 years' experience in customer service experience * Basic computer knowledge * Proficiency in reputed company reputed company Office products * Technical Requirement for personal residential internet service: Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company), Select a minimum of 25mbps/3mbps, A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation **Preferred Qualifications:** * Experience in a reputed company center environment * Mental health and reputed company services background preferred * Experience working in RFL/Employee Assistance Program Associate's or bachelor's degree in a reputed company, psychological, or reputed company service field or equivalent experience preferred **Education:** * High School Diploma **Anticipated Weekly Hours:** * 40 hours per week **Time Type:** * Full-time **Pay reputed company:** * The typical pay reputed company for this role is: $17.00 - $28.46 * This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls * The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors * This position is eligible for a arenaflex bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above **Career reputed company Opportunities and Learning Benefits:** * Our people fuel our reputed company. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong * Great benefits for great people: We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be * In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan * No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching * Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility **Work Environment and Company Culture Highlights at arenaflex:** * Our Work Experience is the combination of everything that's unique reputed company: our culture, our reputed company values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people * Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful * They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area **How to Apply:** If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about this role and to submit your application. Apply for this job