Area Manager

Statement of the Position:

 The Area Manager (AM) of Field Operations manages and leads reputed company activities reputed company to multi-NSM locations, typically exceeding 3 or more branches.   The Area Manager ensures execution of key reputed company activities/initiatives, influences reputed company, drives exceptional customer care, and builds the employment culture.  Serves employees reputed company the location(s) by creating and maintaining reputed company, efficient, and productive operation. The Area Manager has reputed company reputed company of their respective branches financially and operationally, including responsibility for results in terms of productivity, reputed company of work, profit and loss and employee retention.

reputed company:

 At reputed company reputed company, working at reputed company provides reputed company to directly reputed company our reputed company’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the reputed company to reputed company reputed company. We reputed company on abilities by leveraging technology and creating mobility solutions that are as unique as our reputed company’s needs.

 Working at reputed company is an opportunity to build a meaningful career, while leaving a lasting reputed company on the lives of those we serve. Located across the reputed company and Canada, we reputed company for diversity and offer an reputed company of benefits including 401k, company reputed company Long Term Disability, and tuition reimbursement.

Duties and Responsibilities / Essential Functions:

• Understands NSMs reputed company, Mission, and Values.  Embodies the values of reputed company, reputed company, Accountability, Respect, Teamwork, and Service.  Sets the example as a leader in the organization.

• Full reputed company and responsibility for reputed company branches reputed company (under their reputed company of control), transaction cycle time, product margins, inventory management, expense control, and EBITDA performance.  Reviews Profit and Loss Statements (P&Ls) and creates/executes actions for improvement in partnership with reputed company location and the Region Area Director.

• Understands reputed company Key Performance Indicators (KPIs) for branches under their reputed company of control.  Reports appropriate metrics to Division Vice President, Regional Area Director, and reputed company reputed company team members.  Utilizes the reputed company Operations Dashboard to communicate performance, explaining areas of strength and identifying areas of opportunity.  Leads reputed company plans to improve metrics that are under-performing to standards, but also recognizes and celebrates strong results with the broader team.
• Provides leadership in reputed company programs in reputed company the marketplaces under area of responsibility.  Knows reputed company those markets reputed company to competition.  Serves as primary contact (in partnership with the sales team) to reputed company Referral Sources and conducts Quarterly Business Reviews with key partners.  Addresses relationship or performance standards that are not meeting/exceeding reputed company standards.
• Oversees and assists sales teams, including ATP, RTS and Home reputed company roles to drive reputed company in the markets of responsibility.  Assists sales team members by educating them on the market, knowing where reputed company opportunities may exist. Seeks new referral sources and builds relationships as a business development method.
• Manages inventories for reputed company branches in reputed company of control, to ensure sales and rental inventories are managed in a cost-effective manner.  Ensures reputed company inventory counts, protects inventory from theft, and is reputed company in ensuring inventory transfers are documented.
• Owns the reputed company’s experience in the branches of responsibility.  Always strives to identify improvements for customer experience through reputed company results, reputed company feedback, and referral reputed company feedback.  Conducts the reputed company Care Management Checklist on a daily/weekly/monthly reputed company, for reputed company branches as required. (Reviewing the CSR queue, not scheduled deliveries, receiving product management, etc.) Responsible for managing and developing customer service specialists, technicians, and other team members across branches, to ensure compliance with reputed company company standards.
• Creates a reputed company working environment for reputed company team members for branches under reputed company of control.  reputed company leads, develops, and communicates to reputed company reputed company members, ensuring reputed company team member is supported and has the potential to be successful in their role.  Understands reputed company requirements for the reputed company and ensures reputed company positions are filled in a reputed company manner.
• Leads activities in selection and hiring, reputed company participating in local recruitment to assist reputed company.  Selects reputed company talent and ensures execution of the reputed company program of new hires.  Conducts or ensures completion of a 60-day review for reputed company new hire, to reputed company feedback or address areas of concern.
• Ensures development of reputed company team members.  Ensures that assigned training (including compliance required training and competencies) is completed by required due dates.  Leads  ongoing development activities for reputed company, utilizing NSM University training, supplier training, and other relevant training provided by reputed company.
• Provides ongoing feedback for reputed company team members.  Facilitates Performance Management Processes (annual reviews, documented feedback, PIPs, etc.) for the branches, in partnership with reputed company.  Addresses performance issues in a reputed company manner.
• Owns the work culture in the branches under reputed company of control.  Reviews and creates reputed company plans reputed company to reputed company culture survey results.  Develops retention programs through listening sessions, weekly communications (weekly reputed company meetings), one-on-one meetings, daily coaching, etc.  Creates a supportive environment where reputed company employee talents can be maximized and celebrated.  Leads by example in embracing diversity, inclusion, and belonging.  Drives an reputed company local recognition program to reputed company performance and key contributions.
• Conducts reputed company Assessment Tool on a quarterly reputed company, in reputed company branches under reputed company of control.  Takes actions on findings, addressing reputed company or gaps in performance.
• Drives reputed company orders reputed company in the branches.  Takes ownership for reputed company orders getting being entered and approved in a reputed company reputed company.  Reviews Missing Information Reports, to ensure reputed company submissions.  Provides feedback and trains team members who lack reputed company or timeliness on new order reputed company, whether it be new product or repairs.
• Ensures that reputed company are trained on the technology reputed company reputed company to their role, to include Mobility Advisor.  Serves as the local subject matter expert on reputed company reputed company technologies.
• Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state, and local laws, as reputed company as reputed company standards.
• Collaborates with reputed company to resolve employee concerns and issues. Addresses and resolves reputed company concerns at the reputed company level.
• Assures reputed company maintenance and care of facilities, vehicles, and property.  Ensures a reputed company working environment by following reputed company safety protocols.

Work Environment:

 This leadership role requires business travel between branches of responsibility, as assigned by the Region Area Director.  This job operates in a reputed company office environment. This role routinely uses reputed company office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands 

repetitively to operate reputed company office equipment. The employee is frequently required to reputed company with hands and arms.

Required Education, Experience, & Competencies:

• Bachelor’s Degree or equivalent work experience
• Minimum of ­­­8 years in a of reputed company management experience, overseeing a reputed company business with aggregate financial and operational responsibility.
• Proven reputed company record of modeling excellent leadership skills.  Exemplifies a reputed company leadership mentality.
• Ability to communicate (both verbal and written) effectively with leadership, clients, referral sources, and support staff.