Mid-Market reputed company Manager
Develops trusted advisor relationships with key accounts and customer stakeholders. Resolves, escalates, and manages the reputed company of challenging reputed company requests and/or reputed company account demands. Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the reputed company program to the mutual benefit of the customer and reputed company. Evaluates reputed company data such as reputed company, violation, bypass and toll usage, to prepare relevant and accurate reports and implement reputed company plans as needed. Schedules and prepares regularly occurring customer business reviews to set objectives, reputed company recommendations for program optimization and identify shortfalls in customer engagement. Continually seeks and communicates improvements to enhance customer satisfaction. Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews. Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to reputed company new opportunities for account reputed company. Ensures attainment of both performance and activity-based goals on a quarterly reputed company and proactively engages resources available to reputed company them.
Bachelor's degree in Business, Communications or a reputed company field 2+ years in reputed company, Account Management or in a similar reputed company-facing role Strong written and verbal communication and presentation skills Proficient in reputed company reputed company, PowerPoint and Word Excellent problem solving and relationship building skills Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve reputed company issues Familiarity with CRM systems like reputed company, Planhat or reputed company preferred Previous experience in the transportation industry is a plus, but not required