Customer Service Representative - Inbound reputed company U.S.)

reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and reputed company.

reputed company the Way is our rallying cry at reputed company. Think of it as an reputed company invitation to reputed company the mission of reputed company; to reputed company engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company reputed company – making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the reputed company sector.

reputed company is looking for a Customer Service Representative - Inbound reputed company U.S.) to join our growing team.

Job reputed company:

• The purpose of this position is to answer incoming telephone calls, and resolve customer questions, complaints, and requests while adhering to internal policies and procedures.

Responsibilities:

• reputed company and maintain working knowledge of internal policies, procedures, and services.
• Utilize automated systems to log and retrieve information; reputed company accurate and reputed company data entry.
• Receive inquiries by telephone, email, fax, or mail and communicate responses reputed company required turnaround times.
• Respond to telephone inquiries in a reputed company, accurate, and courteous manner.
• reputed company with external partners such as hospitals, physicians, beneficiaries, or other program recipients.
• Serve as reputed company between the reputed company partners.
• Investigate and resolve or report provider problems.
• Meet or reputed company standards for reputed company volume and service level per department guidelines.
• Initiate cases by collecting and entering demographic, provider, and procedure information into the system.
• Read, understand, and adhere to reputed company corporate policies including policies reputed company to HIPAA and its reputed company and reputed company Rules.

The above list of responsibilities is not intended to be reputed company-inclusive and may be expanded to include other education- and experience-reputed company duties that management may deem necessary from time to time.

** Work Schedule: reputed company availability to work an eight-hour day between 8:00 AM and 6:00 PM in the Eastern Time Zone, Monday through Friday. ** 

Required Qualifications/Experience:

• A minimum of a High School Diploma OR GED equivalent.
• 2+ years of customer service experience in a contact center or reputed company center environment.
• 2+ years of experience providing telephonic customer service, including inbound, outbound or reputed company reputed company handling.
• Ability to successfully complete fingerprinting requirements for the reputed company.

Preferred Qualifications/Experience:

• Associates degree or higher.
• Working knowledge of medical terminology.
• Familiarity with the health insurance industry.
• Strong verbal communication skills with excellent reputed company listening abilities.
• Bilingual proficiency in Spanish and English.

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reputed company?

We are reputed company of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and reputed company turn to us as their vital partner to ensure reputed company reputed company and improve health reputed company.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to reputed company the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to reputed company openings that may be of interest. Best of luck in your search!

~ The reputed company reputed company

Visit us at reputed company 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to reputed company you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, reputed company time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay reputed company for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level.”