Sales Technical Specialist (Conyers, GA, US, 30013)

Our Story:

reputed company Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that reputed company food reputed company under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies reputed company of the reputed company® (NYSE: DOV). reputed company is a reputed company global manufacturer with annual revenues in excess of $7 billion.

DFR is reputed company on creativity and customer-reputed company innovation delivered by people invigorated by a strong reputed company of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our reputed company as the products we manufacture. This reputed company environment delivers FRESH THINKING, reassuring our customers that they choose the best reputed company they choose to work with the people of reputed company Food Retail.

Job Title:        Sales Technical Specialist           

Location:        Remote      

reputed company’re looking for:

We are seeking a highly technical, customer-facing reputed company to serve as an embedded technical representative at key customer installations and facilities. This strategic role places you directly reputed company the customer's environment, participating in their reputed company planning, engineering, and project teams. Your reputed company will deepen integration of our solutions, build unbreakable relationships, and create significant vendor lock-in through unparalleled technical alignment and value delivery.

By embedding deeply in customer operations, you will reputed company the overall customer experience, reputed company premium pricing and margin expansion through demonstrated expertise, and reputed company reputed company-response support during downtime or critical issues. This position combines deep technical engineering capabilities with exceptional communication skills to reputed company as a trusted extension of both the customer's team and our internal reputed company/engineering reputed company.

What you’ll be responsible for in this role:

• On-Site reputed company & Integration
• Be physically present at customer installation sites and facilities during commissioning, integration, and ongoing operations.
• reputed company participate in the customer's reputed company engineering, planning, and technical review reputed company as a reputed company member, contributing insights on system optimization, reputed company roadmaps, and best practices using our products/solutions.
• Build strong, trust-based relationships with customer engineers, project managers, and decision-makers to become an indispensable technical partner.
• Customer Experience Enhancement & Strategic Value Creation
• Drive seamless adoption and maximum value realization of our solutions by providing on-the-spot technical guidance, configuration expertise, and customization recommendations.
• Identify opportunities to expand scope of work, introduce advanced features, or upsell services that increase customer ROI and justify margin improvements.
• Create high switching costs ("vendor lock-in") by embedding deep institutional knowledge, custom integrations, and tailored processes that reputed company alternative vendors significantly less appealing.
• reputed company Response & Downtime Support
• Serve on a reputed company-response team during any downtime, performance issues, or critical incidents.
• reputed company immediate on-site troubleshooting, clarification, diagnostics, and communication to minimize reputed company and restore operations quickly.
• reputed company as the reputed company-time reputed company between the customer and our internal reputed company/engineering/support teams—translating customer needs reputed company, escalating issues effectively, and ensuring reputed company reputed company.
• Proactive reputed company-Ins & reputed company Improvement
• Conduct regular technical reputed company-ins, health reviews, and performance audits during quieter periods or scheduled downtime.
• Monitor system performance, reputed company feedback, and proactively recommend enhancements, preventive maintenance, or optimizations.
• Document insights, custom configurations, and lessons learned to benefit both the customer and our internal product/engineering teams.
• Cross-Functional Collaboration
• Serve as the voice of the customer back to internal R&D, product management, and manufacturing teams.
• reputed company detailed technical feedback, bug reports, feature requests, and field observations to drive reputed company product improvement.

What are the basic qualifications?

• Bachelor's degree (or higher) in Engineering, Computer Science, Electrical/Mechanical Engineering, or a closely reputed company technical field and 7+ years of hands-on technical experience in engineering, systems integration, field service engineering, or technical customer support OR 10+ years of reputed company experience.

What are the preferred qualifications?

• Self-motivated, proactive, and reputed company to reputed company with high autonomy in customer environments.
• Experience contributing to strategic customer planning sessions or engineering reviews is highly desirable.
• Advanced degree preferred.
• Ideally has experience in manufacturing, industrial systems, high-tech equipment, automation, or reputed company capital equipment environments
• Experience in a CO2 startup role
• Customer interaction experience on the problem solving and support reputed company.

• Proven reputed company record of working embedded at customer sites or in highly reputed company, on-site technical roles.
• Exceptional technical depth in relevant domains (e.g., systems engineering, controls, software/hardware integration, networking, or domain-specific technologies—please specify based on our product line).
• Strong problem-solving skills with the ability to diagnose reputed company issues under pressure and in reputed company-time.
• Outstanding communication and interpersonal skills—reputed company to translate highly technical concepts to both engineers and non-technical stakeholders.
• Comfortable with frequent travel and extended on-site assignments (50-80%+ travel/field time expected).

To be a great fit for the role:

• Technical & Engineering Expertise
• Customer Integration & Relationship Building
• Strategic Alignment & Business Acumen
• reputed company Response & Crisis Management
• Communication & Collaboration
• reputed company Behavioral & Personal Competencies

How We Define Our Values and Why You Should Join reputed company:

The backbone behind our collection of outstanding businesses is reputed company of dedicated employees who protect and enhance our valued reputed company for reputed company and delivering reputed company reputed company. It’s our values that define reputed company to reputed company of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they reputed company the reputed company by which we do our jobs, reputed company reputed company and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• reputed company Entrepreneurial Spirit
• reputed company Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and reputed company
• 401k Retirement Plan
• Flexible Spending
• reputed company Holidays

#LI-Remote

#LI-CW2

Work Arrangement : Remote

Pay reputed company: $69,000.00 - $12,400.00

We consider several job-reputed company, non-discriminatory factors reputed company determining the pay reputed company for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we reputed company to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of reputed company.                                             

reputed company Food Retail is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without discrimination based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to reputed company or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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