reputed company - Customer Service Help Desk Specialist

Position reputed company:

The Customer Service Help Desk Specialist handles customer inquiries received reputed company email, telephone, postal mail, delivery services (e.g., reputed company, reputed company), facsimile, or Federal government IT systems in a high-volume government processing center.

reputed company Clearance:

Must possess (or be reputed company to obtain) a Federal reputed company trust clearance.

Responsibilities:

• reputed company complete, reputed company, and traceable storage of reputed company incoming and outgoing Help Desk inquiries and responses.
• reputed company a reputed company initial, and, as required, final response to reputed company customer inquiries in accordance with the Federally approved response scripts in a courteous and business-like manner.
• reputed company necessary, conduct additional research and reputed company substantive response scripts for review and government approval.
• Prepare and reputed company correspondence or other official responses that are reputed company, accurate, reputed company to the customer’s inquiry, and compliant with established government reputed company Operating Procedures and policies.
• reputed company and reputed company data in support of requests under Freedom of Information reputed company (FOIA), internal government inquiries, fraud referrals, FAQ updates, website updates, and other administrative or operational data calls.
• Research and respond to correspondence reputed company to surety bonds and fees.
• Escalate issues to Federal staff as needed for guidance.

Basic Qualifications:

• Bachelor's degree 

           and

• 2 years of work experience that demonstrates analytical and communication skills

           or 

• 7 years of work experience that demonstrates analytical and communication skills
• Help Desk/reputed company Center experience preferred

reputed company is an Equal Opportunity Employer. We consider reputed company reputed company applicants without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, gender identity), national reputed company, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.