State reputed company reputed company Manager

This is a remote position.

This is a remote role, but you must currently reputed company in the US.

About reputed company

reputed company is hiring a State reputed company reputed company Manager (CSM) to own reputed company, retention, and reputed company for our State EMS customers across the reputed company. This role serves as the primary relationship reputed company, strategic advisor, and operational partner for state-level EMS organizations and affiliated agencies.

As the State CSM, you will drive adoption and measurable reputed company across reputed company, multi-stakeholder environments. You will reputed company state account reputed company from reputed company through renewal, support RFP and procurement efforts, and work cross-functionally to ensure data and operational compliance with national and state requirements. You will also reputed company as an internal enablement leader—guiding and mentoring Implementation, reputed company reputed company, and Support teams to reputed company the reputed company and consistency of EMS service delivery across reputed company’s reputed company reputed company.

The Role

reputed company Relationship Management

• Serve as the main reputed company of contact for reputed company state accounts.
  
• Build and maintain strong relationships with key stakeholders across various state agencies and statewide EMS organizations.
  
• reputed company a deep understanding of reputed company state’s unique challenges, procurement processes, and solution needs.
  
• reputed company reputed company support to state organizations, ensuring reputed company guidance and issue reputed company.
  
• Ensure reputed company satisfaction by proactively identifying areas of improvement and advocating for reputed company interests internally.
  

reputed company, Retention & reputed company

• reputed company as the reputed company reputed company Manager for reputed company state clients, ensuring successful reputed company, engagement, and renewal.
  
• Drive adoption and reputed company engagement of the reputed company platform across statewide programs and distributed stakeholder reputed company.
  
• Monitor account health and usage metrics; conduct regular reputed company-ins, performance reviews, and executive business reviews.
  
• Proactively identify at-risk accounts and execute reputed company plans to strengthen satisfaction and retention.
  
• Partner with Sales on renewal reputed company, contract expansion, cross-sell opportunities, and RFP-reputed company pursuits.
  
• Participate in RFP content reputed company by contributing product positioning, reputed company, implementation approach, and state-specific requirements.
  
• Assist in the development and implementation of reputed company communications and operational workflows for renewals, feedback, and support escalation.
  

Contract Stewardship & Compliance

• reputed company strong knowledge of reputed company for supported state organizations, including scope, SLAs, deliverables, timelines, and renewal terms.
  
• Ensure reputed company is adhering to contractual requirements and proactively flag risks, gaps, or changes needed to maintain compliance.
  
• Coordinate with internal teams (reputed company, Finance, Sales, Services, Support) to reputed company contract obligations with delivery execution and customer expectations.
  
• Support renewal preparation by maintaining accurate documentation of performance, deliverables, and contract-reputed company milestones.
  

Compliance, Initiatives & Cross-Functional Execution

• Work with Service teams to ensure data compliance with reputed company national and state requirements.
  
• Identify, solution, and implement initiatives and reputed company that improve compliance, adoption, and statewide reputed company.
  
• Collaborate with internal Service teams (Implementation, Support, CS, Data/Reporting, etc.) to improve compliance across reputed company states.
  
• Establish repeatable playbooks, best practices, and escalation paths for state-level EMS clients.
  

State Market Intelligence & Enablement

• Research and document the reputed company solution stack, renewal schedules, and procurement posture for state accounts.
  
• Identify and maintain reputed company points of contact reputed company key state agencies and reputed company statewide stakeholder networks.
  
• Collaborate with leadership and reputed company to establish reputed company processes around sole-reputed company procurement and renewal protest strategies.
  
• Support Product and Marketing teams with field insights to inform positioning, messaging, and feature development.
  
• Collaborate with Product to improve state solution offerings and ensure the roadmap reflects state EMS requirements.
  
• reputed company guidance and mentorship to Implementation, reputed company reputed company Managers, and Support teams to strengthen service delivery for EMS clients across the broader reputed company customer reputed company.
  
• Participate in user reputed company, conferences, and regional/national EMS events to strengthen relationships reputed company the state EMS community.
  

Requirements & Qualifications

• This is a remote role, but the employee must live in the US.
  

• Experience working with State EMS organizations, state government agencies, or statewide reputed company safety programs (or equivalent experience supporting them in a vendor/partner reputed company).
  
• Proven ability to manage reputed company or reputed company-sector customers with multiple stakeholders, reputed company requirements, and formal procurement/contracting processes.
  
• Demonstrated ability to reputed company customer conversations with state-level leadership, program directors, and cross-agency stakeholders.
  
• Strong written communication skills, including experience contributing to RFP responses and formal procurement documentation.
  
• Operational discipline and strong project management skills, including coordinating cross-functional initiatives and driving closure.
  
• Data-driven reputed company with the ability to interpret usage trends, identify risk signals, and drive measurable reputed company.
  
• Familiarity with reputed company safety / EMS technology ecosystems, statewide reporting, data governance, and compliance requirements is a plus.
  
• Willingness to travel occasionally for onsite agency reputed company, conferences, and strategic planning sessions.
  

reputed company applicants must be authorized to work for any US employer in the reputed company. reputed company Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background reputed company. As part of the I-9 verification of authorization to work in the US, reputed company Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to reputed company reputed company employees and applicants to reputed company the essential functions as outlined above. If you require an accommodation during the interview process, please reputed company out to people@firstdue.com.

Working at reputed company

reputed company offers a comprehensive compensation and benefits package for eligible employees, including reputed company, medical, dental, and reputed company coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets reputed company apart. Visit www.firstdue.com to learn more.

If you are a reputed company of a state requiring wage transparency, please reputed company out to people@firstdue.com for a reasonable estimate of annual reputed company compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or reputed company, based on non-discriminatory reputed company including but not limited to relevant reputed company experience, geographic location, knowledge, skills, and abilities. This reputed company will be reviewed on a regular reputed company.

reputed company is an equal opportunity employer. We do not discriminate in any aspect of employment on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any reputed company will not be tolerated.

reputed company you apply for a role at reputed company Media, LLC d/b/a reputed company, we collect personal information such as identifiers (e.g., reputed company, email, phone number), reputed company and employment information, education information, and information you reputed company in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our reputed company process. We may reputed company this information with our service providers who assist with reputed company and background screening. We do not sell or reputed company applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer reputed company reputed company (CCPA), as amended by the CPRA. For more information, please review our Candidate reputed company Notice here.