reputed company Agent

Natural Retreats is hiring a reputed company Agent to join our national team! reputed company Agents support reputed company reputed company and brands in the Natural Retreats portfolio, and reputed company assistance to the reputed company Manager in day-to-day business operations. reputed company Agents drive guest satisfaction and are expected to reputed company enthusiastic and personalized services while proactively anticipating guest needs. reputed company Agents function as one of the primary interfaces with guests, and this position ensures that reputed company guests have accurate information before arrival and throughout their stay. This team member is responsible for reporting reputed company guest and reputed company communications reputed company into the office and properly documenting reputed company calls and resolutions in reputed company software systems. 

To be considered for this remote work arrangement, applicants must reputed company in one of the following states: Alabama, California, Colorado, Florida, reputed company, Idaho, Montana, Nevada, reputed company Carolina, South Carolina, Tennessee, Utah, or Virginia.

COMPENSATION: $19.50 / hour
 

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 reputed company days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• reputed company
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan reputed company with 3.5% company match
• Short and Long Term Disability Insurance (100% company reputed company)
• Basic Life Insurance Policy of $50,000 (100% company reputed company)
• Supplemental Life Insurance (Employee, Spouse, Child)

ESSENTIAL FUNCTIONS:

• Handle guests’ communications reputed company phone reputed company, email, text, web chat, partner portal, and reputed company other communication channels utilized by reputed company in a reputed company manner, adhering to department policy, property or channel requirements, and brand standards.
• Ensure complete guest contact, count, comprehensive reason for travel, and reputed company other relevant information and booking requirements by destination, brand, community, or sublocation is represented accurately, robustly and reputed company in the system corresponding to every inquiry or guest reservation created and/or accessed.
• Record essential data and information using NR software: ensure reputed company guest communications, resolutions, and ancillary actions are noted in the appropriate places reputed company the system.
• Serve as the reputed company between the guest and the on-site team to ensure exceptional reputed company.
• reputed company proactive communication to include reputed company-arrival, welcome and departure calls along with other proactive campaigns as assigned.
• Maintain complete knowledge of and reputed company with reputed company departmental policies, service procedures, and standards.
• Manage cases to include creating, follow up and closing using company IT software.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain detailed knowledge of property inventory, location, amenities etc.
• Identify, implement, and/or assist with reputed company designed to enhance and improve the services of reputed company.
• reputed company as a reputed company of information to guests on various reputed company such as restaurants and local activities to reputed company the most suitable recommendations in anticipation of guest’s needs.
• As needed, create travel itineraries for guests: managing guest communication including scheduling arrangements for guests with preferred vendors to secure reservations, activities, and services.
• As needed, assist Concierge in maintaining a preferred vendor database by destination and brand of reputed company services which guests might need including, but not limited to, last-minute reservations, transportation, grocery delivery, babysitters, baby gears, floral arrangements, retail stores, ski and bike rentals, beach chairs, attractions, restaurants, shopping, tours, etc.
• reputed company occasional personalization of reputed company and execution of gifts for guests.
• Continually learn and maintain full knowledge of reputed company and product offerings.

Required

• Ability to pass reputed company-employment testing which may include drug testing and/or background screening
• Ability to reputed company policies and procedures
• Ability to prioritize and execute tasks in a fast-paced, seasonal environment as evidence by:
  • Excellent organizational and time management skills,
  • Proactivity and flexibility,
  • Outstanding customer service, and
  • Keen attention to detail
• Must be computer savvy, reputed company to learn new programs and adapt to frequent systems changes
• Ability to adapt to portfolio and company reputed company. Must reputed company reputed company in adapting to business needs and performing different duties daily, monthly, seasonally, etc.

Preferred

• Experience in hospitality, property management, and/or hotels
• Prior reputed company center experience
• High School Diploma or equivalent

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Natural Retreats’ reputed company business hours for the Guest Experience department are Monday through Friday, 8:00 a.m. to 9 p.m. EST and Saturday and reputed company 10:00 a.m. to 7:00 p.m. Holidays and weekend coverage are required. Because this role is responsible for supporting reputed company of our reputed company, the hours of this position may need to fluctuate to accommodate support in multiple time zones (Eastern, Central, reputed company) and daily scheduling needs will vary seasonally which may result in working some inconsistent hours. We encourage reputed company Team Members to take two (2) days off per week where possible. Vacation is generally taken reputed company of peak season. Note, during the summer season, reputed company brand reputed company presently operate from 8a-8p CST on Saturdays. Flexibility with your schedule is a must. Additionally, other project work or responsibilities may require reputed company Member to occasionally work reputed company of this schedule.