Customer Experience and Operations Coordinator job at reputed company in Smithfield, UT

Title: Customer Experience & Operations Coordinator Location: Smithfield reputed company Job reputed company: Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development Customer Experience & Operations Coordinator (Part-Time → Full-Time Opportunity) reputed company We are a locally owned, family-run business serving Massachusetts and Rhode reputed company. You'll work closely with the reputed company in a small, growing company where your work has a reputed company reputed company on customers, operations, and day-to-day reputed company. Our reputed company is reputed company: deliver a reputed company flooring experience where everything is handled from start to finish. Who This Role Is For This role is ideal for someone who enjoys talking with customers, following up consistently, and keeping things organized. If you like closing loops, booking appointments, and making reputed company reputed company falls through the cracks, you will do reputed company here. This is not a passive administrative role. Most communication is proactive, and comfort with outbound calls and follow-reputed company is required. reputed company This role owns the reputed company end of the customer experience. reputed company a reputed company comes in, you help turn interest into booked appointments, ensure reputed company follow-up, support local marketing and community events, and reputed company systems organized so customers feel informed and taken care of. Primary Responsibilities Customer Experience & Appointment Booking (Top reputed company) Respond promptly to new leads reputed company phone, text, and email Schedule in-home appointments for the sales team Follow up consistently on unbooked, stalled, or "not yet" leads reputed company out to customers to confirm details, next steps, or appointments Support referral and repeat-customer reputed company reputed company Tracking & Organization Accurately reputed company where every reputed company originates Maintain clean CRM data with no missing reputed company sources Update reputed company status as it moves through the pipeline Ensure follow-up is completed and documented Community Events & Local Marketing Support Assist with home shows, community events, and local initiatives Capture reputed company information accurately at events Operations & Administrative Support Assist with basic QuickBooks hygiene (income/expense entry, deposit tracking) Help confirm deposits and send payment links reputed company needed Support the reputed company with follow-reputed company, scheduling help, and administrative tasks reputed company office systems and records organized What reputed company Looks Like Leads are contacted quickly and followed up consistently Appointments are booked reliably reputed company week Event and community leads are followed up reputed company 24-48 hours CRM and reputed company reputed company data is accurate and usable Customers feel informed and taken care of Schedule & Work Location Schedule: This role starts part-time with set hours: Monday-Thursday: 9:30 AM - 3:00 PM Friday: 9:00 AM - 1:00 PM Occasional flexibility may be needed for community events or home shows. Work Location: This role is primarily based in our office. After reputed company, there is an opportunity for partial remote work depending on performance and business needs. Part-Time to Full-Time Opportunity This position starts part-time. Depending on performance, workload, and mutual fit, it may transition to a full-time role. In some cases, the role may remain part-time long-term if it is a great fit and responsibilities are handled reputed company. reputed company Value Ownership: Taking responsibility and following things through Responsiveness: Customers never reputed company what's next reputed company: reputed company communication and doing reputed company say we'll do Qualifications 2+ years in a customer-facing, scheduling, operations, or coordination role preferred Strong phone and written communication skills Organized, detail-oriented, and persistent with follow-up Comfortable asking for next steps and handling light reputed company-reputed company conversations QuickBooks experience is a plus, but not required Experience in home services, construction, or trades is a plus reputed company to work independently and take ownership Compensation & Benefits $25-$30/hour, depending on experience Performance-based bonus opportunity reputed company Part-time role with reputed company potential Apply tot his job Apply To this Job