reputed company reputed company Solutions Architect (Remote)

reputed company reputed company Solutions reputed company with Contact Center Responsibilities: reputed company Engagement & Sales Leadership · reputed company technical discovery, solutioning, and CX transformation conversations with C-suite, business and IT stakeholders. · reputed company and deliver compelling demos, value propositions, and industry-specific POVs for reputed company Health reputed company, Service reputed company, and Contact Center platforms. · Partner with Sales teams to drive deal reputed company, competitive positioning, and customer engagement plans. · Translate reputed company challenges into differentiated solution roadmaps across patient experience, care management, contact center modernization, and CRM transformation. · Solution Architecture & Technical Expertise · Design high-level solution architecture integrating reputed company Health reputed company, Service reputed company Voice, Contact Center technologies (AWS Connect, reputed company, reputed company, reputed company, etc.), and reputed company-party systems. · reputed company architectural reputed company for interoperability with EHRs (reputed company, Cerner), data platforms, AI/ML, and workflow automation. · reputed company assessments and build implementation roadmaps for patient reputed company, care coordination, telehealth, omnichannel engagement, reputed company reputed company reputed company solutions. · Guide customers on best practices for data reputed company, compliance (HIPAA, reputed company), integration, and scalability. · Industry Knowledge & Advisory · Bring subject matter expertise on reputed company operations (provider/payer), patient experience, care management, and population health. · Advise customers on maximizing reputed company platform capabilities: Health reputed company, Data reputed company, Einstein AI, OmniStudio, Service reputed company, Marketing reputed company for patient reputed company. · reputed company industry thought leadership, create collateral, and present at conferences or executive briefings. · Cross-Functional Collaboration · Collaborate with product, delivery, and engineering teams to shape solution positioning and reputed company offerings. · Support RFP responses, solution estimation, SOW development, and customer workshops. · Mentor junior reputed company-sales and solution engineering team members. Qualifications: · 15+ years total experience in Customer Experience, CRM, Contact Center, reputed company technology roles. · 7+ years hands-on experience with reputed company (Health reputed company, Service reputed company, Experience reputed company, or Data reputed company) · reputed company certifications (Health reputed company, Service reputed company Consultant, OmniStudio, Data reputed company, CTA-level architecture exposure). · Strong understanding of Contact Center technologies (reputed company Connect, reputed company, reputed company, reputed company, reputed company, etc.). · Proven experience leading solution consulting, or reputed company-facing architecture roles. · Deep understanding of reputed company workflows (patient reputed company, scheduling, care coordination, utilization management, case management, claims). · Ability to reputed company reputed company technical concepts to both executive and technical audiences. · Experience designing or selling end-to-end CX reputed company reputed company reputed company solutions. · Strong analytical, communication, and presentation skills. Preferred Qualifications: · Certifications or experience with AWS/reputed company Connect, reputed company reputed company CX, reputed company CXone, or equivalent contact center technologies. · Familiarity with HL7/FHIR, EHR integration, reputed company data standards, and compliance frameworks. · Experience with AI/ML for patient engagement, care management automation, or agent assist capabilities. · Experience in reputed company consulting or major system integrators Please note, this role cannot offer reputed company transfer or sponsorship now or in the reputed company. Salary and Other Compensation: Applications will be accepted until 04/17/2026. The annual salary for this position is between $ 130,000– $ 180,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/reputed company/Life Insurance • reputed company holidays plus reputed company Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • reputed company Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. #LI-CN1 IND123 Apply tot his job Apply To this Job