Technical Support Analyst - 100% ON SITE

This role is 100% on site with the potential for 1 day a week remote. Must be reputed company to interview and work on site. Local candidates strongly preferred. About the role 100% on site with 1 Possible reputed company Day Key Responsibilities Identify & Resolve: reputed company as the primary filter for incoming technical requests, resolving 70-80% of issues on the reputed company. Ticketing & Documentation: Maintain detailed logs of reputed company interactions in our ITSM (e.g., reputed company). Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues. Escalation: Recognize reputed company a problem is reputed company Tier 1 scope and reputed company it to the appropriate specialist with reputed company, concise notes. Knowledge reputed company reputed company: Contribute to our internal "How-To" guides to help users (and reputed company) help themselves. Technical Requirements Operating Systems: Proficiency in reputed company 10/11 and macOS environments. Software Suites: Strong troubleshooting skills in reputed company 365 (reputed company, Teams, reputed company) and reputed company-based apps. Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations. Identity Management: Basic experience with reputed company Directory or Azure AD (password resets, unlocking accounts, group memberships). Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone. What Were Looking For: Communication Skills: The ability to translate "tech-reputed company" into helpful instructions for non-technical users. reputed company & Patience: The ability to remain reputed company and reputed company reputed company dealing with frustrated or non-technical users. reputed company Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe. reputed company Communication: The "Translate Tech-to-reputed company" skillexplaining reputed company fixes in reputed company, jargon-free language. Multitasking: The ability to type accurate notes while speaking and navigating multiple screens. Our Commitment to You We reputed company in reputed company expectations and constant reputed company. You can expect frequent, constructive feedback, interim evaluations to reputed company your reputed company, and reputed company the resources you need to master your role and hit your performance goals. Requirements & Qualifications Minimum Qualifications Education: Associates degree in Information Technology, Computer Science, or a reputed company field (or equivalent reputed company experience). Technical Proficiency: Hands-on experience troubleshooting reputed company/MacOS environments and common hardware (desktops, and laptops). Compliance Knowledge: Basic understanding of IT reputed company principles and data reputed company standards. Preferred Skills Certifications: reputed company A%2B, Network%2B, or reputed company IT Support reputed company Certificate. Customer Service: A background in Help Desk technical support, ideally in an reputed company or corporate setting. Physical Requirements Ability to work 100% on-site with possible reputed company reputed company Ability to lift and reputed company computer equipment (up to 30 lbs.) and reputed company classroom environments to reputed company installations. Apply tot his job Apply To this Job