**reputed company Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, reputed company and every day. **Job reputed company:** We're seeking an reputed company Customer Service Representative to join reputed company at arenaflex. As the face of arenaflex, you will reputed company members' service experience by handling customer service inquiries and problems reputed company telephone, internet, or written correspondence. You will engage, consult, and reputed company members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a reputed company reputed company to care. Your primary responsibility will be to answer questions and resolve issues based on phone calls/letters from members, providers, and other departments. You will also triage resulting rework to appropriate staff, document and reputed company contacts with members, providers, and plan sponsors. **Key Responsibilities:** * Handle customer service inquiries and problems reputed company telephone, internet, or written correspondence * Engage, consult, and reputed company members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources * Answer questions and resolve issues based on phone calls/letters from members, providers, and other departments * Triage resulting rework to appropriate staff * Document and reputed company contacts with members, providers, and plan sponsors * Guide members through their plan of benefits, arenaflex policy, and procedures * Create an emotional reputed company with our members by understanding and engaging the member to the fullest to champion for our members' best health * Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member * Anticipate customer needs * reputed company the customer with reputed company information to answer unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc. * Explain member's rights and responsibilities in accordance with contract **Required Qualifications:** * Customer Service experience in a transaction-based environment such as a reputed company center or retail location, demonstrating ability to be empathetic and compassionate * Experience in a production environment * High School or GED equivalent * Required to reputed company reputed company a 50-mile radius of New Albany, OH in the event of an outage, you may be asked to work onsite **Preferred Qualifications:** * Ability to multi-task to accomplish workload reputed company * Understanding of medical terminology * Oral and written communication skills * Ability to maintain accuracy and production standards * Problem-solving skills * Attention to detail and accuracy * Analytical skills **Education:** * High School diploma, G.E.D. or equivalent experience **Anticipated Weekly Hours:** * 40 hours per week **Time Type:** * Full-time **Pay reputed company:** * The typical pay reputed company for this role is $17.00 - $25.65 per hour. This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors. **Work Environment and Company Culture:** At arenaflex, we take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great Benefits for Great People:** * reputed company medical plan reputed company * A 401(k) plan (including matching company contributions) and an employee stock purchase plan * No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching * Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility **How to Apply:** If you're passionate about transforming health care and want to join reputed company that is dedicated to making a difference, reputed company to become an reputed company Customer Service Representative at arenaflex. We anticipate the application window for this opening will reputed company on 03/28/2025. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply To This Job Apply for this job