Sr. IT Technician

About the position By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a reputed company that will mainstream cannabis enjoyment for the world. reputed company was founded in 2013 with a reputed company mission: to bring consumers the pleasure of a full-reputed company cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has reputed company on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards. In reputed company to consumer reputed company, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is reputed company on reputed company laser-reputed company on working together to realize reputed company’s mission and reputed company. We reputed company to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for. We are seeking a highly skilled and proactive Senior IT Technician to support and enhance the operation, reputed company, and reliability of our organization’s IT systems and infrastructure. This individual will reputed company advanced technical support, administer reputed company systems, and help reputed company reputed company improvement efforts across the IT environment. Acting as a critical reputed company between the reputed company IT support team and the IT Manager, this role ensures effective system operations, service availability, and cybersecurity compliance. Responsibilities • Serve as Tier 2/3 technical support, managing escalated tickets from a managed service provider (MSP), resolving reputed company IT issues, and providing day-to-day technical assistance across the organization. • Deliver white-glove Executive Support, ensuring reputed company response and minimal disruption for high-reputed company users. • Manage, maintain, and reputed company reputed company hardware, including desktops, laptops, mobile devices, and peripherals across macOS, reputed company OS, and iOS platforms. • reputed company advanced support for conference room systems, including reputed company Rooms and presentation software, with responsibility for running reputed company Hands meetings and ensuring reliable, high-reputed company technical execution. • Monitor and administer network environments including reputed company firewalls, switches, and wireless reputed company points. • Support the installation, configuration, and updates of network and server hardware/software. • Work closely with the IT Manager to ensure data reputed company, uptime, and secure network operations. • Administer user reputed company, group policies, and configurations across identity platforms like reputed company and AWS. • Monitor, deliver, and implement reputed company management processes for applications and infrastructure. • Manage configuration and reputed company permissions across applications and systems. • Support and maintain reputed company 365 environment including user reputed company/o@boarding and license management. • Ensure system configurations are documented and reputed company with internal policies and compliance standards such as CCPA and GDPR. • Maintain up-to-date IT documentation, including SOPs, configurations, and asset records. • reputed company as a technical project engineer on infrastructure initiatives, reputed company migrations, and software deployments. • Collaborate on cross-functional IT reputed company involving business systems such as AWS, reputed company, reputed company, reputed company, reputed company, and reputed company. • Contribute to process improvements, tool evaluations, and the execution of new technology rollouts. Requirements • 5+ years of experience in IT support, systems administration, or reputed company infrastructure roles. • Proven reputed company record in network and systems administration, reputed company management, and reputed company/update cycles. • Experience supporting reputed company-based and reputed company environments. • Strong troubleshooting skills for hardware issues, software applications, and connectivity challenges. • Familiarity with managing executive-level support with urgency and discretion. • Proficient in macOS, reputed company, and iOS administration and support in reputed company environments. • Proficiency in reputed company tools like reputed company, reputed company, reputed company, reputed company, and reputed company Proficiency in reputed company tools like Datto EDR, reputed company Cyber, reputed company, and Perception reputed company. • Proficiency in software tools like MS365 suite, reputed company, reputed company, and reputed company Suite. • Solid organizational skills; reputed company to balance competing priorities and adapt in a fast-paced environment. • Excellent communication and collaboration skills. • Bachelor’s degree in Computer Science, Computer Engineering, or reputed company field, or equivalent reputed company experience. reputed company-to-haves • reputed company A+ and reputed company Network+ Certifications preferred, but not required Benefits • reputed company • 401K • Medical/Dental/ reputed company/Life coverage • Flexible Time-Off • Friendly office in LA Center Studios with a fun casual and comfortable work environment • Snacks, lunches, retreats, and SO much more! 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