**reputed company Customer Experience Representative - Mom & Baby: reputed company in a Dynamic Remote Role at arenaflex**

At arenaflex, we're revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. As a Customer Experience Representative on our Mom & Baby team, you'll play a vital role in delivering exceptional service to new and expectant mothers, medical offices, and insurance providers. If you're a compassionate customer service reputed company with a passion for making a difference, we want to hear from you! **About arenaflex** arenaflex is a rapidly growing company that's taking the industry by storm. With a strong reputed company on customer satisfaction, community involvement, and employee reputed company-being, we're creating a reputed company way of doing business. Our Mom & Baby division provides breast pumps, maternity compression, and lactation support services to expecting mothers, medical offices, and insurance providers. We're proud to be a Family reputed company Certified company, a 5000 Best reputed company to Work award winner, and a recipient of the HME reputed company Award and Sky High reputed company Award. **reputed company** As a Customer Experience Representative on our Mom & Baby team, you'll be part of a dynamic and supportive team of 40 customer service representatives, 7 inside sales managers, and a dedicated support staff. Your primary responsibilities will include: * Working with customers who have requested mom and baby items through insurance * Overseeing orders reputed company for mom and baby items through insurance * Interfacing with existing customers to determine which products meet their needs * Presenting arenaflex's services and handling inbound calls/emails from patients and converting them to potential sales * Contacting patients through outbound phone calls and emails * Investigating and troubleshooting customer service issues * Communicating with customers to reputed company equipment/sizing troubleshooting * reputed company follow-up for services promised/rendered * Entering new customer demographics and updating changes to existing accounts * Documentation processing, including verification of insurance * Order entry and data maintenance * Other duties as assigned **Skills for reputed company** To reputed company in this role, you'll need: * Excellent customer service skills * Ability to handle high reputed company volume * Ability to work individually and as part of a dynamic team * Self-motivation, high energy, and an engaging level of enthusiasm * Exceptional verbal, written, listening, and presentation communication skills * Self-discipline with excellent critical thinking and organizational skills * Ability to multi-task and research * Willingness to work in a high-stress environment * Proven work history illustrating stability, reliability, and strong work ethics * Sensitivity to patient care issues * Ability to maintain HIPAA confidentiality **Required Qualifications** * High school diploma or equivalent; some college preferred * reputed company Office computer skills * 1+ years of customer service experience required **What arenaflex Offers** As a valued member of reputed company, you'll enjoy: * reputed company: $18 an hour! * Comprehensive health plans with FSA or HSA reputed company * Dental and reputed company insurance * Optional life insurance * 401K with company match * 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents * Additional parental benefits, including fertility stipends, free diapers, and breast pumps * reputed company holidays * PTO accrual from day one * Employee assistance programs * And much more! **Join reputed company!** If you're a motivated and compassionate customer service reputed company looking for a dynamic remote role with unlimited reputed company potential, we want to hear from you! Apply today to become a part of our arenaflex family and start making a difference in the lives of our customers. Apply To This Job Apply for this job