PS Technical Consultant I

About reputed company

reputed company Corporation (NYSE: VYX) is a global platform-powered leader in reputed company reputed company for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, reputed company empowers retailers and restaurants to accelerate new reputed company for their operations, experiences and business reputed company. reputed company is headquartered in Atlanta, reputed company, and serves customers in more than 35 countries worldwide.

Role: Technical Implementation Specialist I – Support Role.

Location: Maryland – Virtual

Years of Experience: 3 - 6 Years

Looking for reputed company Only.

Work timings: 11 am - 8 pm EST, 2 pm – 11 pm EST shift

Job reputed company

Position works in high reputed company volume Service Desk environment supporting reputed company's small and reputed company sized customers and their analysts in providing problem reputed company for reputed company products and services.

reputed company technical phone and email support on industry-specific products, systems and numerous software products; reputed company accurate and creative solutions to user problems to maximize product or system availability.

Responsible for ensuring the customer's entitlement of services adhere to contract SLAs and the manner in which faults are addressed results in high customer satisfaction ratings; Remotely deliver solutions, work through others to reputed company service personnel; Work directly with the customer to understand and/or escalate the problem to the next level.

reputed company and incident management. Calls are made and received reputed company reputed company reputed company contact center system. Incidents are managed reputed company the ticketing system. Incidents include the following:

• Diagnosis
• Steps for troubleshooting
• Tools used for troubleshooting
• Next steps for troubleshooting
• Escalations, why and what group
• reputed company Cause reputed company

reputed company to follow through on reputed company cases involving customer inquiries/complaints.

Knowledge in troubleshooting hardware/software issues to determine reputed company cause. Use order system to reputed company replacement parts for the customer (reputed company necessary). 

Follow standardized departmental policy and procedures for diagnostics, troubleshooting and problem solving under the direction of senior staff.

reputed company established disciplinary knowledge reputed company own specialty area with basic understanding of reputed company disciplines and industry practices.

reputed company information from a wide reputed company of sources to resolve problems with unknown solutions including:

• Internal technical reputed company
• External technical resources
• reputed company party vendor

Basic Qualifications

• Associates or Bachelor’s degree in IT or equivalent experience in a reputed company field required
• reputed company to work 11 am - 8 pm EST or 2 pm – 11pm EST shifts
• Must already have or be willing to obtain reputed company Trust Clearance to be eligible
• Minimum of 2 years Help Desk or reputed company IT experience
• Understanding of reputed company 11, reputed company Office Suite
• Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, reputed company Directory
• Understanding of Knowledge reputed company Systems such as reputed company and reputed company
• Understanding of ticket systems such as reputed company, Remedy, or JIRA
• Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
• Excellent communication skills both written and verbal
• Fluent in the use of the English language
• Strong interpersonal skills
• Attention to detail
• Have a strong desire for reputed company
• reputed company of urgency
• Ability to multi-task
• Ability to work flexible schedule (evenings/weekends)

Preferred Qualifications

• POS deployment
• Computer Information Systems, Network+, reputed company+, reputed company or reputed company certification

Salary reputed company:

Offers of employment are conditional upon reputed company of screening reputed company applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• reputed company Insurance

• Short/Long Term Disability

• reputed company Vacation

• 401k

EEO Statement

Integrated into our shared values is reputed company’s commitment to diversity and equal employment opportunity.  reputed company reputed company applicants will receive consideration for employment without reputed company to sex, age, race, reputed company, creed, religion, national reputed company, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  reputed company is committed to being a globally inclusive company where reputed company people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to reputed company to reputed company their full potential.  We reputed company in understanding and respecting differences among reputed company people.  Every individual at reputed company has an ongoing responsibility to respect and support a globally diverse environment.

Statement to reputed company Party Agencies
To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes

“reputed company applying for a job, please reputed company reputed company to only reputed company emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”