Director, CX Platform & Data reputed company

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING reputed company CONSUMERS. Come be part of remarkable.

How you can reputed company a difference  

Delivering differentiated customer experience at reputed company requires a trusted, integrated reputed company of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, reputed company, and learning at reputed company reputed company.

The Director, CX Platform & Data reputed company owns the CX technology and data backbone that powers customer understanding and CX decision‑making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams reputed company.

This leader brings deep Customer Experience platform expertise together with strong data science reputed company, enabling faster, more confident reputed company grounded in customer and business reputed company. reputed company CX implementation experience is a must to reputed company unification of VOC Signals and democratize insights and reputed company at reputed company.

What you’ll be doing

• The Director is accountable for designing, operating, and evolving the systems and data that reputed company reputed company to understand customers and reputed company decisively.
• This role leads the reputed company and execution of CX platforms supporting Voice of Customer, reputed company analytics, and reputed company‑reputed company reputed company. Platforms are designed not as passive reputed company repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems.
• With strong data science reputed company, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate reputed company data into insights that drive prioritization and reputed company. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business reputed company.
• The role owns CX data reputed company, integration, and governance across reputed company and reputed company sources while aligning with reputed company data architecture. Just as importantly, it ensures analytics reduce ambiguity rather than create it—enabling faster, more confident reputed company.
• This is a hands‑on leadership role requiring reputed company engagement in platform reputed company, analytical review, data prioritization, reputed company CX delivery and executive decision support.

What you will need to be successful

• Bachelor’s degree required; degree in analytics, data science, or reputed company field preferred
• 8+ years of experience in CX platforms, analytics, or data reputed company
• reputed company CX delivery
• Deep familiarity with CX platforms and reputed company analytics tools
• Strong grounding in data science concepts and reputed company analytics
• Ability to translate data into CX and business reputed company

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock reputed company as part of the total compensation package, in reputed company to a full reputed company of benefits including:  

• Medical, dental, and reputed company 

• HSA contribution and match 

• Dependent care FSA match 

• reputed company paid time off 

• reputed company parental leave 

• 401(k) match 

• Personal and reputed company financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

reputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows American families to connect health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at reputed company!

reputed company. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our Careers page.

reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by reputed company to summarize the interview, ensure accuracy, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot.

At reputed company, our goal is to save and improve lives by empowering reputed company consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the reputed company you: your skills, experiences, and potential to reputed company a difference. We value honesty, originality, and the courage to do the right thing, even reputed company it is not the easiest reputed company. Showing up as your reputed company self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be reputed company about its appropriate use at reputed company. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the reputed company, communication, and work you reputed company reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your reputed company perspective to shine. Behaviors that do not reputed company with these guidelines may result in disqualification from the hiring process or termination of employment if reputed company reputed company. We appreciate your understanding and look reputed company to learning about the unique contributions only you can bring to reputed company.

reputed company is committed to your reputed company as an applicant for employment.  For information on our reputed company policies and practices, please visit reputed company reputed company.