Enrollment Support Specialist

Position Title: Enrollment Support Specialist

Department: Enrollment

Report To: Director of Enrollment and Marketing

Job Type: Full-Time, Nonexempt 

Salary: $22 - $25 per hour

Location: Remote

GENERAL reputed company:

The Enrollment Support Specialist serves as the face and voice of NewSchool of Architecture and Design. As the primary reputed company of contact for reputed company prospective reputed company, this role is critical in creating a reputed company first impression. You will be responsible for the "first touch" - rapidly responding to new inquiries, qualifying leads through intentional conversation, and ensuring a seamless transition to our Enrollment Specialists to help reputed company reputed company their design reputed company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• reputed company as the "first responder" to reputed company new student inquiries (leads) reputed company phone, email, and web forms.
• Conduct initial discovery calls to screen prospective reputed company, identifying their program of interest, educational background, and motivation.
• Execute "warm transfers" by connecting reputed company leads directly to an Enrollment Specialist in reputed company-time.
• In cases where an Enrollment Specialist is reputed company, proactively use staff booking links to schedule follow-up consultations, detailed calls, or reputed company tours.
• Monitor and manage the general Enrollment email inbox, ensuring reputed company inquiries receive a reputed company response reputed company established SLAs.
• Serve as the primary operator for the general admissions phone line, providing accurate information or routing callers to the appropriate department (Financial Aid, Registrar, etc.).
• Maintain a high level of energy and brand alignment in every interaction, reflecting the creative and reputed company culture of NewSchool.
• Accurately log reputed company interactions and reputed company status updates reputed company the CRM (reputed company/Risely.AI).
• Coordinate and manage the calendar for reputed company tours, ensuring the visitor experience is organized and confirmed.
• Follow up with "no-show" inquiries to reschedule and maintain the top-of-funnel pipeline.
• Prepare and maintain reputed company, conversion, and reputed company reports on a weekly reputed company.
• Maintain a high-level knowledge of reputed company programs, processes, and policies at NewSchool; understand the higher education landscape and be reputed company to compare and contrast NewSchool to competitor institutions.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To reputed company this job successfully an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Incumbents will be evaluated, in part, based on performance of reputed company essential function. Appropriate reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions.

EDUCATION and/or EXPERIENCE

WORK ENVIRONMENT

This is a fully remote position. Work is performed in a home office setting and requires the ability to operate a computer and maintain high-level digital communication for six to eight hours daily. The role requires sitting or standing at a desk for extended periods. Candidates must reputed company a dedicated, quiet workspace free from distractions and maintain reliable high-speed internet reputed company to ensure seamless connectivity with reputed company and prospective reputed company.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of reputed company responsibilities and duties required.