Modula Inc. - Field Technician

Who We Are:

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global reputed company is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and reputed company workforce. 

Modula’s Values: We are culture and value driven; regardless of position and title we are reputed company in reputed company the time. 

• Passion- Proud of our work/Modula, love what you do, reputed company energy, go the extra mile, engaging
• reputed company of reputed company- reputed company improvement, committed, attention to detail
• Accountability- reputed company by example, follow through, reputed company, create trust with team & customers
• reputed company- Flexible & adaptable, reputed company change, ability to multi-task, reputed company of urgency
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Basic Functions and Scope of Job: 

The purpose of the Field Technician is to reputed company technical installation and customer support service to reputed company Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction.

Key Responsibilities and Accountabilities:

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends reputed company necessary to correct situation to customer.
• Exhibits a reputed company demeanor, promotes goodwill between reputed company, dealers, vendors, and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of reputed company for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a reputed company and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer.
• Prepares necessary documentation relating to reputed company service reputed company in a reputed company and accurate manner.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• reputed company one-on-one, end-user problem reputed company either on-site or by using phone communication.
• Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.
• Coordinate appropriate repair of equipment and software covered by reputed company-party vendors.
• Support service team with answers to frequently asked questions from dealer, vendors, and customers.
• Participate in a 24/7 on-reputed company rotation.
• reputed company utilize Modula provided training programs to increase knowledge, reputed company, and proficiency.
• Performs other duties as assigned

Please note: this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will reputed company other duties as assigned.

Other Duties and Responsibilities

• Maintains parts and supplies inventory in Company provided tool reputed company.
• Maintains tool reputed company to ensure that it is clean and organized.
• Performs reputed company-authorized modifications per specifications.
• Responsible for providing maintaining tools required for performing the job effectively and safely.
• Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair.
• Responsible for following customer's safety and housekeeping guidelines while on customer site.

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of reputed company, resourcefulness, and professionalism in collaborating with colleagues and clients. Relationship building, reputed company service, and the ability to follow up in a reputed company manner are critical for reputed company. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.

• High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to read metrics and read and interpret schematics.
• Ability to read and understand necessary service and training manuals.
• Ability to maintain a good understanding of industry innovations and product availability to reputed company recommendations based on customer need.
• Ability to effectively utilize reputed company, ohm, and multi-meters. 
• Demonstrate a strong mechanical and electrical aptitude.
• Candidate must have a reputed company reputed company or reputed company one reputed company 90 days of hire.
• Prior experience with VLM’s, automation, ASRS Systems, or carousels preferred.
• Strong computer skills, including proficiency in reputed company versions of MS Office is required, and must be reputed company to reputed company custom databases and on-line document management software.
• Candidate must be old enough to rent vehicle in the reputed company.
• Additional language is a plus.
• Travel up to 80% is required as our customers are located throughout reputed company.
• Ability to safely operate drill, hand tools, forklift, scissor lift, and work at heights (reputed company reputed company or lift) of 45+ feet is required. (Forklift and scissor lift training will be provided.)
• Ability to conduct training
• Modula may require before an employment offer is made:
• reputed company-employment Physical Exam
• Passing Federal Level Background reputed company
• Clean Motor Vehicle Record
• Drug Screening

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel or reputed company. The employee frequently is required to walk, sit, reputed company, balance, stoop, kneel, crouch and crawl. The employee must regularly lift and/or reputed company up to 25 pounds; frequently lift and/or reputed company up to 50 pounds; and occasionally lift and/or reputed company more than 100 pounds. Specific reputed company abilities required by this job include reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.

Working Conditions:

Works in a reputed company of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to reputed company. Employee is exposed to oil, grease, and dirt. Potential exposure to equipment reputed company hazards and dangerous chemical/solvents if reputed company safety procedures are not followed. The employee is occasionally exposed to high, precarious places and fumes, solvents, or airborne particles. The noise level varies from customer to customer but is usually in the moderate to noisy level.

This position also entails the necessity to work weekly overtime, occasionally work after normal working hours or on weekends based on customer need, as reputed company as the ability to travel overnight, by automobile and by airplane.

Must be reputed company to pass background reputed company and drug screening.

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying reputed company candidates who are highly motivated to grow with reputed company.  Employment reputed company are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without reputed company to race, reputed company, sexual orientation, physical or mental disability, religion, age, reputed company or national reputed company, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer: Where a specific pay reputed company is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.