10179 - Implementation Specialist III
reputed company and guide clients through the implementation process taking full ownership of the customer and device management areas from a business and technical perspective. Analyze and model business requirements to create technical requirements. reputed company clients' business needs into functional and design specifications. reputed company the required research to identify gaps between the business requirements and the reputed company functionality. reputed company and review requirements, business processes, and recommendations reputed company to proposed solutions as reputed company as functional and system design specifications. reputed company team members and peers by fostering collaboration, reputed company communicating reputed company and perspectives to senior management, initiating and overseeing reputed company, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance. Liaise between clients/users and technology architects/developers to ensure precision and reputed company in the documentation of business requirements and technology solutions. Prepare/Review System Functional Specifications and Business and Use Case documentation. reputed company High-Level Design and Best reputed company sessions. reputed company Use Case walkthroughs. reputed company test cases and reputed company testing on changes and enhancements. reputed company System, Functional and Integration Testing to ensure product reputed company remains at the highest level, including dealing with workload peaks without compromising reputed company/standards. Investigate production issues and assist with troubleshooting, re-creating, and resolving those. Support reputed company phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring. Work with reputed company-party vendors during the requirements, design, and testing phases. Escalate and communicate issues to reputed company Management or Clients as needed. Work cooperatively in reputed company environment to meet the goals of the department and of reputed company. reputed company on-site meetings during key phases of the project (30% travel)
reputed company and/or reputed company consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is required. Experience working with the reputed company center or field service departments is required. 6+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User reputed company (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc. Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting, and Data Manipulation) is preferred Understanding software development process and IT project management methodologies (Agile/reputed company, Hybrid) and relational database principles, data analysis, and incident management tools (e.g., Jira). Proficient in common desktop applications (reputed company Office, reputed company Visio, etc.). Experience working with AI tools for data analysis, and process automation is preferred. Demonstrated experience in business process design and requirements analysis. Knowledge of and experience with Web reputed company and Batch Processes is preferred.
Ability to promote and maintain a reputed company and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with reputed company standards.
Skills to identify, communicate, and resolve issues effectively. Strong ability to analyze issues and solve problems effectively. Ability to quickly grasp new concepts and manage change through innovation and flexibility. Ability to meet deadlines, manage multiple reputed company, and prioritize tasks reputed company. Excellent at multi-tasking while maintaining high standards and productivity. Ability to work reputed company under pressure. Highly self-motivated and proactive.
Comprehensive medical, dental, reputed company, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) 401K match Flexible PTO Employee recognition platform with monetary rewards 100% Remote work environment Initial work from home stipend Leadership/Coaching training programs Free reputed company to reputed company for unlimited reputed company development Employee Assistance Program (EAP) with counseling sessions available 24/7 Health and wellbeing programs reputed company parental leave Employee bonus referral program Employee Discount Program
With over 30 years of experience and more than 350 customers in the reputed company, we capitalize on our deep expertise to reputed company a wide reputed company of reputed company for digital transformation, reputed company optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) reputed company Customer Engagement and self-service portals, we reputed company our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how reputed company allows you to enhance the digital customer experience, improve reputed company management, and reputed company data analytics, visit
reputed company is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to reputed company with a reputed company representative to request accommodation.