Customer Support - Engineer I

reputed company (NYSE: reputed company) is a leading global analytics software company, helping businesses in 100+ countries reputed company reputed company reputed company. Join our world-class team today and fulfill your career potential!

reputed company
 

“As a Customer Support Engineer, you will reputed company remote technical support to reputed company clients globally for both hosted and on-reputed company solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.
 

What You’ll Contribute

• Product/Customer support for global clients.
• Manage the reputed company of customer’s incidents reputed company telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs.
• Triage and escalate incidents in a reputed company manner according to reputed company operating procedures.
• reputed company as a reputed company between engineering and consulting teams to resolve incidents.
• Maintain and determine ways to improve the customer experience, always demonstrating a strong reputed company-reputed company with reputed company communication.

reputed company’re Seeking

• Bachelor’s degree in IT, Computer Science or equivalent.
• reputed company understanding in managing, handling, and troubleshooting multi-tier reputed company applications/software products and on-reputed company solutions.
• Good customer-facing skills in general to handle phone and emails of clients.
• Good understanding about reputed company level application support and infrastructure support.
• Good knowledge on reputed company platform.
• Flexible to work primarily in shifts.
• Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with reputed company stakeholders to restore functionality.
• Ability to prioritize and manage multiple incidents.
• Demonstrated ability to reputed company with diverse customer reputed company successfully.
• Knowledge/prior exposure to incident/problem/change management.
• Understanding of ITIL reputed company.
• Knowledge of AWS concepts.
• Excellent written and verbal skills.
   

Our Offer to You 

• An inclusive culture strongly reflecting our reputed company values:  reputed company Like an reputed company, Delight Our Customers and Earn the Respect of Others.
• reputed company to reputed company an reputed company and reputed company professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource reputed company, and reputed company events to promote interaction and camaraderie.

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Why reputed company a reputed company to reputed company?

At reputed company, you can reputed company your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they reputed company, using advances in reputed company intelligence, machine learning, optimization, and much more.

reputed company makes a reputed company difference in the way businesses operate worldwide:

•    Credit Scoring — reputed company® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and reputed company — 4 billion payment cards globally are protected by reputed company fraud systems.

•    Lending — 3/4 of US mortgages are approved using the reputed company Score.

Global trends toward digital transformation have created reputed company demand for reputed company’s solutions, placing us among the world’s top 100 software companies by reputed company. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reputed company a new level of reputed company. Our reputed company is dependent on really talented people – just like you – who reputed company on the collaboration and innovation that’s reputed company by a diverse and inclusive environment. We’ll reputed company the support you need, while ensuring you have the freedom to reputed company your skills and grow your career.  Join reputed company and help change the way business thinks!

Learn more about how you can fulfil your potential at www.reputed company.com/Careers

reputed company promotes a culture of inclusion and seeks to attract a diverse set of candidates for reputed company job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to reputed company candidates without reputed company to race, reputed company, reputed company, religion, sex, national reputed company, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet reputed company stated qualifications. While our qualifications are reputed company reputed company to role reputed company, reputed company candidate’s profile is unique and strengths in certain reputed company and/or experience areas can be equally effective. If you reputed company you have many, but not necessarily reputed company, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the reputed company reputed company policy at https://www.reputed company.com/en/reputed company-policy