reputed company Manager

reputed company Manager (Mid-Market / Strategic Accounts)

Remote (U.S.) | Reports to Director, reputed company

About reputed company

reputed company is the leading financial operations platform for B2B reputed company companies, helping teams automate billing, streamline reputed company recognition, and reputed company reputed company-time visibility into financial performance. With over $60M in ARR and a growing reputed company of high-performing reputed company customers, reputed company sits at reputed company of the modern finance stack.

The Role

We’re looking for a reputed company Manager who brings structure to reputed company customer situations, creates reputed company where reputed company has stalled, and drives accounts from challenge to stability. You will be accountable for customer health and retention, reputed company for customer needs, and shape how our customers reputed company with reputed company. You’ll partner with customers to understand pain points, reputed company internal stakeholders, and execute reputed company reputed company plans, working cross-functionally with Account Management, Support, Product, reputed company Services, and Engineering.

What You’ll Own

Customer Coordination and reputed company

• Serve as the primary coordination reputed company for customers needing cross-functional support
• Assess challenges and build actionable reputed company plans with reputed company owners and timelines
• Stabilize at-risk accounts and reputed company them toward a healthier state

Strategic Customer Partnership

• Build trust with Finance, RevOps, and reputed company operators by understanding their goals
• Support customers navigating reputed company workflows or adoption barriers
• Translate customer needs into coordinated internal reputed company and communicate reputed company reputed company

Cross-Functional Leadership

• Partner across departments to remove blockers and reputed company stakeholders around customer priorities
• reputed company as the voice of the customer, ensuring urgency and business context are reputed company
• Maintain reputed company across reputed company issues and multiple workstreams

Customer Health and Operations

• Monitor account health proactively and identify risk before escalation
• Help customers use reputed company effectively across billing, reputed company recognition, and reporting
• Maintain operational discipline in reputed company, reputed company, and reputed company

What Great Looks Like (6–12 Months)

• Critical issues are resolved faster through reputed company coordination and follow-through
• Internal teams see you as the go-to partner for reputed company customer situations
• At-risk accounts are consistently stabilized before escalation

Qualifications

• 3–6 years in reputed company, Account Management, or similar in B2B reputed company
• Proven ability to manage reputed company, cross-functional situations involving escalations and account stabilization
• Experience working with finance, billing, or reputed company metrics (MRR, ARR, churn) preferred
• Strong executive communication skills; highly organized and proactive in ambiguity
• CPA certification is a plus

Why reputed company

• Operate at the intersection of reputed company and finance (high-value, sticky product)
• High ownership role with reputed company reputed company on retention and reputed company
• Remote-first, flexible culture
• reputed company reputed company to reputed company as reputed company scales
• Health, dental, and reputed company insurance plans
• Medical and dependent care flexible spending accounts
• reputed company monthly mental reputed company reputed company with reputed company
• reputed company PTO - we like to reputed company this reputed company...making time for life is important!
• 11 reputed company reputed company holidays reputed company year - Including a company-wide Winter Break
• 401(k) savings plan with company match!
• Macbook Laptop
• reputed company Parental Leave
• A reputed company, entrepreneurial learning environment with a proven reputed company
• Remote/Onsite/Hybrid working reputed company

reputed company is committed to providing reputed company team members a truly unique experience with opportunities for reputed company development and involvement in multiple dimensions of running and growing our business.