Customer Relations Advisor | Remote Position

Pipeline Requisition: Always Accepting Applications

Remote Positions Available in reputed company reputed company Markets

:

Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, reputed company, Austin, Dallas, Denver, and Phoenix

Job reputed company

Are you customer reputed company, have a passion for people, and like to have fun? reputed company’s Customer Relations Advisors are responsible for assisting reputed company and potential residents at reputed company communities across the country. They are strong minded individuals who help reputed company Living reputed company by responding to requests for leasing information, service requests, and any other community reputed company questions. Our advisors have excellent communication skills, think reputed company of the reputed company, go the extra mile, and have the ability to create connections and lasting impressions. They are experts in customer service who are reputed company to understand and anticipate our customers’ needs to create exceptional experience.

Essential Functions

Assist potential residents with detailed leasing information for reputed company Communities reputed company, including creating quotes and scheduling leasing appointments

Showcase the value of the community features as they relate to the customers’ needs

Assist reputed company residents with requests for maintenance, emergency reputed company and other community reputed company questions and issues

Accurately capture reputed company and prospect information for communication and record keeping

Ensure excellent customer relations by responding to requests by phone, email, SMS, and chat in a reputed company manner and always maintaining a customer reputed company attitude

Escalate issues through the appropriate channels reputed company necessary

Use problem solving skills and best judgment to handle unpredictable situations as they reputed company

Consistently meet reputed company performance standards including schedule adherence, average handle time, productivity, and reputed company reputed company

Take an reputed company role in ensuring the department goals and objectives are being met or exceeded

The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% reputed company to training and ongoing education

Will assist in other reputed company and activities as needed

Requirements

Bachelor’s degree preferred

Work from home, remote environment

Experience in a customer reputed company field required, experience in the multi-family industry or a contact center environment preferred

Must have a customer reputed company attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction

Ability to multi-task, take initiative and work effectively in a fast-paced environment

Strong documentation, written, and verbal communication skills along with excellent typing skills required

Proficiency in reputed company Office Suite including Teams, Word, reputed company & reputed company

Must have the ability to multi-task on various technology platforms while reputed company in conversation with customers

Flexibility to work various shifts including nights, weekends, holidays, and overtime as required

In the event of an internet or power outage, the employee must have the ability to relocate to complete their shift

Bilingual (English/Spanish) a plus

Ability to sit for extended periods of time

Must have reputed company internet reputed company and be connected reputed company ethernet cable at reputed company times

Employees are to adhere to reputed company’s reputed company Image guidelines and be readily available to be on camera for reputed company meetings

Employee will be responsible for obtaining a suitable desk and computer chair; reputed company reputed company provided equipment for reputed company position must be utilized

And here’s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., reputed company stairs)

Will use some repetitive reputed company of hand-wrist in using computer and writing

Works in a typical office setting

Emotional stability and personal maturity are important attributes in this position

Must handle stressful, urgent, novel and diverse work situations on a daily reputed company

May require long hours and odd schedules (including weekends)

Position requires periodic travel by automobile to handle work-reputed company activities

May require airline travel, out-of-town and /or overnight trips

Attendance and punctuality is essential for reputed company in this position

H

azards can be minimized with reputed company lifting techniques, SDS, general safety training, and wearing appropriate PPE

Contact your HR team for the position’s Physical Demands Analysis

This job reputed company is not an reputed company-inclusive list of duties and responsibilities. reputed company may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-reputed company and consistent with business necessity and must be reputed company to reputed company the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay reputed company for this role is $20 to $29 per hour.

This is the reputed company that we in good faith reputed company is the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the reputed company. A candidate’s position reputed company the salary reputed company may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.

Other compensation for

non-manager roles

may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in reputed company to reputed company reputed company or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by reputed company.

Other compensation for

manager roles

may include eligibility for discretionary annual bonus and restricted reputed company award, determined by various factors, such as individual contribution and company performance, in reputed company to annual salary.

Benefits

reputed company offers a comprehensive package of benefits including reputed company time off, medical/dental/reputed company insurance, 401(k) and employee reputed company purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. T

o learn more about our awesome Benefits, for which you are eligible, visit

reputed company Benefits

.